Conversive Selected for Gold Level Membership in Avaya DevConnect Program
AGOURA HILLS, Calif., Oct. 20 /PRNewswire/ -- Conversive, Inc., a leading provider of conversational solutions that range from next-generation live chat to fully-automated conversational self-service, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, as a Gold-Level member in the Avaya DevConnect program.
Conversive is the developer of the Conversive Application Platform, an application family that applies natural language processing to Web chat inquiries. In Live-Automation mode, the solution presents fast, high-confidence suggestions to live chat agents. In Automation mode, it handles chat inquiries without the involvement of a live agent. As a result, companies are able to provide higher levels of customer service through shorter chat response time and significantly reduce the costs associated with live chat.
The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations like Conversive have expertise in a broad range of technologies - including IP telephony, contact centers and mobility applications - helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.
"Membership in Avaya's developer community will allow us to create even more value for customers by serving them more efficiently and effectively," said Robert Williams, Conversive's CEO. "Working closely with Avaya will let Conversive deliver compliance-tested solutions to the market. Further, we will be able to leverage Avaya's leading customer care solutions and speed time-to-deployment so businesses can more quickly realize meaningful business and brand-building benefits."
The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
"Development partners like Conversive are helping Avaya dramatically expand the options available to its customers," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "We're able to provide the tools businesses need to change the way they work and to establish a true competitive advantage in the marketplace. They are able to use unified communications applications to make critical information readily available to both employees and customers, regardless of where they are or how they choose to communicate."
As a Gold-Level member of the DevConnect program, Conversive will have access to a wide range of support from Avaya, including technical resources and training. Three levels of membership - Registered, Gold and Platinum - provide progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold- and Platinum-level members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales.
Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.
About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
About Conversive
Conversive provides market-leading software that makes online conversation faster, more effective and less expensive. The Conversive Application Platform(TM) lets companies connect directly to customers with a full range of conversational solutions, from next-generation live chat to fully-automated conversational self-service. Conversive software easily integrates with most contact center solutions to make agents more efficient and deliver a superior customer experience. As a result, businesses save money and customers are happier. Anything else is just chat.(SM)
IBM, PSE&G, Qantas Airways and others have deployed Conversive solutions to advance their sales and service. Conversive has offices in New York and Agoura Hills, CA near Los Angeles. For more information about Conversive, please visit www.conversive.com.
Conversive, Conversive Application Platform,Conversive Automation and Conversive Live-Automation are registered trademarks of Conversive, Inc. Other marks belong to their respective owners.
SOURCE Conversive, Inc.