Teleperformance Selects Philippines For Its Asian Regional Headquarters

SALT LAKE CITY, UT -- (Marketwire) -- 06/07/10 -- Teleperformance, the world's leading provider of outsourced CRM and contact center services, today announced they have selcted the premier site, Alphaland, as the location for a new contact center facility and Asian regional headquarters. The 20-story, state-of-the-art Alphaland building is located in the central Makati area of Manila.

Teleperformance is one of the pioneers of contact center outsourcing in the Philippines, with the company's first Philippines operation established in 1996. The total number of Teleperformance employees in the country is over 13,000.

To attract and retain the most talented and highest qualified contact center agents in the Philippines, Alphaland is ideally located with easy access to public transit, right in the heart of the Metro at the corner of EDSA & Pasong Tamo Extension. The advanced facility accommodates a large agent population with modern technology features and green operations.

"The new center and Asia/Pacific regional headquarters are in an ideal setting for us," said David Rizzo, President of Teleperformance Asia Pacific. "It offers access to the highest caliber of talent to help meet and exceed the quality of service goals of our Clients and partners."

"We're thrilled to be opening our newest leading-edge facility in Metro Manila," said Dominic Dato, executive chairman of Teleperformance USA. "Alphaland is another strategic location for Teleperformance. Not only does it offer access to some of the most talented and highly educated agents in the world, it also offers the latest in technology and features for optimal results."

Brent Welch, CEO of Teleperformance USA, adds, "Teleperformance continues to deliver excellent results from both its offshore and domestic contact centers. We're proud of the addition of the Alphaland center and fully expect it to deliver the same superior level of service to which our Clients are accustomed."

This newest center will offer a broad range of customer relationship management services, including customer service and advanced technical help desk services to a variety of clients via inbound voice calls, e-mail, and Web chat. Part of the facility will be a Platinum center, geared at serving the most demanding customers as part of Teleperformance's highest level of offering. In addition, it will house the regional management for Teleperformance to support its growing Asia/Pacific operations.

About Teleperformance
Teleperformance (NYSE Euronext Paris: FR 0000051807), the world's leading provider of outsourced CRM and contact center services, has been serving companies around the world by developing and managing customer acquisition, customer care, technical support and debt collection programs on their behalf. In 2009, the Teleperformance Group achieved EUR 1.848 billion revenues (US$2.6 billion - average exchange rate at December 31, 2009: EUR 1 = US$1.39). The Group operates about 83,000 computerized workstations, with more than 100,000 employees (Full-Time Equivalents) across 270 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. www.teleperformance.com