N-able Technologies(R) Unveils New Advanced IT Performance Reporting Capabilities for MSPs and IT Departments

SAN ANTONIO, TX -- (Marketwire) -- 08/10/10 -- CompTIA Breakaway 2010 -- N-able Technologies®, the global leader in remote monitoring and management (RMM) software for managed service providers (MSPs) and IT departments, today announced the general availability of its N-compass™ 3.1 software. This premier IT performance reporting solution enables MSPs and IT departments to gather and communicate vital IT and business information across a range of areas -- from network availability and reliability, to utilization, regulatory compliance and asset reporting -- with ease.

New features and functionality found within N-compass 3.1 include support for the Microsoft SQL Server 2008 databases and reporting platform, as well as Microsoft SQL Server 2005. These new features enable users to create a comprehensive environment for authoring, managing and delivering critical IT performance reports that clearly demonstrate the value and performance of IT services to small and midsize businesses (SMBs) and midmarket organizations.

In addition, N-compass 3.1 offers new freeform custom report authoring capabilities made possible by support for Microsoft Report Builder 2.0. As such, MSPs and IT service providers now have more options for creating custom reports and tailoring their offerings to meet specific business needs. Featuring a Microsoft Office-like report-authoring environment, the new release now also offers more flexible layout capabilities.

With N-compass 3.1, MSPs and other service providers can maintain and increase service levels, better plan customer IT investment and differentiate their service offering in the market, says Gavin Garbutt, N-able's president and CEO.

"In order to win business and earn loyalty, MSPs must demonstrate the business value of their services and communicate technical information and overall performance effectively to customers and prospects," says Garbutt. "N-compass not only helps our partners to conduct initial network assessments, trial programs and meetings with clients, but it also makes it easy to explain IT infrastructure metrics by distilling the information and presenting it clearly and concisely."

Dave Wilkeson, COO of Data Recovery Services (DRS) in Youngstown, OH, gives N-compass 3.1 high marks for delivering an important value-add to customers. "For MSPs, information is gold, and N-compass provides us a way to demonstrate our value in the form of advanced business reporting to our customers," says Wilkeson. "We are very impressed, in particular, with the enhanced new Network Health Summary Report available in N-compass 3.1. It's not only very slick, but it's already proving to be very helpful to our customers, with a new data protection section and a more compelling, two-page summary of overall network health."

With an extensive library of 25 pre-built reports, as well as advanced custom report authoring, N-compass provides an easy-to-use framework for quickly and effectively communicating network and systems information. Seamlessly integrated with N-able's award-winning N-central® RMM platform and available as an optional add-on tool, N-compass operates independently on its own offline database for optimal performance, providing enhanced reporting capabilities that complement N-central's operational and tactical reporting.

N-compass Simplifies Compliance Reporting for Vertical Markets
Ideal for use in banking, finance, healthcare and other markets, N-compass features extended data retention, which enables MSPs and IT departments to generate year-over-year reports and satisfy regulatory requirements pertaining to long-term data availability. N-compass reports address four major functional areas: the business impact of managed services, IT infrastructure performance, asset management and regulatory compliance auditing.

Other key features include improved reporting on router/switch utilization metrics for CPUs, memory and disks, and enhancements to the pre-built reports to allow for a larger number of reporting-use scenarios.

N-compass 3.1 is available now for purchase or as a free upgrade to existing N-able channel partners holding an N-compass license and an up-to-date maintenance and support account. To learn more about the software's features and capabilities, please visit the N-compass web page. For pricing information, please call 1-877-655-4689 (US and Canada) or +00 800 6225 3000 (outside US and Canada).

IT resellers and MSPs interested in becoming an N-able reseller, please visit our Midmarket Partner Program web page or contact 1-877-655-4689 ext. 331 or +00 800 6225 3000 ext. 331.

About N-able Technologies
N-able Technologies is the global leader in remote monitoring and management software for managed service providers and IT departments. N-able's award-winning N-central platform and complementary toolsets, backed by best-in-class business and technical services, are proven to reduce IT support costs, improve network performance and increase productivity through the proactive monitoring, management and optimization of IP-enabled devices and IT infrastructure. N-able is 100% channel-friendly and maintains operations in North America, the U.K., the Netherlands and Australia. Start a free 30-day trial of N-central at www.n-able.com/trials.

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