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CTI Group to Serve as Convergys' Technology Partner for Advanced Enterprise Analytics Solutions

Companies mentioned in this article: CTI Group (Holdings) Inc.

INDIANAPOLIS, IN -- (Marketwire) -- 05/24/11 -- CTI Group (Holdings) Inc. (OTCBB: CTIG), a leading provider of solutions for fixed, mobile and converged communications, with applications for analytics and reporting, e-billing, interaction recording and quality management, today announced an alliance that will integrate CTI Group's advanced Analysis 7 (A7) technology into the Convergys Smart Suite. This collaboration will enable Convergys to offer communications and cable/broadband providers serving enterprise clients deeper and richer analytics as part of its Smart Revenue Solution. In the future, CTI Group and Convergys may also provide this rich analytics capability to utility providers, which represent a strategic area of growth for Convergys.

CTI Group's A7 analytics offer a scalable, efficient and user-friendly solution that provides communications and IT managers with a drill-down platform that is available from their desktop. A7's extensive range of analytical reports provides organizations with a greater understanding of their detailed usage -- voice, data and video -- allowing them to better control and manage their costs and staff resources.

The Convergys Smart Revenue Solution, paired with CTI Group's A7 analytics, can help operators reduce enterprise client churn by providing trend analysis, call tagging and real-time reporting, as well as alerts to spikes in usage. The Convergys Smart Revenue Solution also offers communications and cable/broadband providers serving multinational enterprise clients with end-to-end, real-time rating, billing, and reporting for the clients' fixed, mobile, data and video services.

Michael Lightfoot, Director of Business Development and Strategic Alliances for CTI Group, commented: "Businesses across the globe are looking for transparency of usage across real-time billing solutions that will help them to manage and control communications costs. By integrating CTI Group's A7 solution, Convergys will be able to offer communications and cable/broadband providers serving enterprise clients a richer analytical application with a tangible return on investment. It will also provide Convergys with a differentiator from its competitors when targeting new clients."

"CTI holds a market leading position in the billing analytics space. Given the strategic importance of our clients' enterprise customer base and our track record of client success with joint deployments of Convergys' and CTI's solutions, Convergys welcomes this partnership and the enterprise market opportunity it addresses," said Morag Lucey, Convergys Senior Vice President of Marketing.

To learn more about the entire range of telecommunications solutions that CTI Group offers please visit www.ctigroup.com.

About CTI Group
CTI Group (Holdings) Inc. is an international provider of electronic invoice processing and management, enterprise communications management software and services solutions, and carrier class voice over internet protocol (VoIP) management applications. CTI Group's SmartBill®, SmartRecord® and Proteus® product suites offer a full array of solutions for traffic analysis, post-billing call analysis, customer care and call recording.

CTI Group's products are used by some of the top service providers in North America and the United Kingdom, and play a trusted role in managing telephony costs at major corporations internationally. Headquartered in Indianapolis, CTI Group maintains overseas offices in London and Blackburn, UK. For more information, please visit CTI Group's website at www.ctigroup.com.

Safe Harbor Statement
This release may contain "forward-looking" statements. Examples of forward-looking statements include, but are not limited to: (a) projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; (b) statements of plans and objectives of CTI Group or its management or Board of Directors; (c) statements of future economic performance; (d) statements of assumptions underlying other statements and statements about CTI Group and its business relating to the future; and (e) any statements using the words "could", "should", "anticipate", "expect", "may", "project", "intend", "will", "believe" or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this document. These factors include, but are not limited to: effects of current economic crisis, ability to attract and retain customers to purchase its products, ability to develop or launch new software products, technological advances by third parties and competition, ability to protect the Company's patented technology, ability to obtain settlements in connection with its patent enforcement activities and risks described in CTI Group's annual report on Form 10-K for the year ended December 31, 2010. Readers are referred to documents filed by CTI Group with the U.S. Securities and Exchange Commission, including the Form 10-K for its most year ended December 31, 2010.


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Notes to Editors

Media Contact:
Richenda Wood
Livewire PR
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Email: richenda.wood@livewirepr.com
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CTI Group contact details:
CTI Group (Holdings), Incorporated
333 North Alabama Street
Street Suite 240
Indianapolis, IN 46204-1767
USA
Tel: +1 (317) 262-4666
Fax: +1 (317) 262-4849
Email: info@ctigroup.com

CTI Group EMEA
Daisyfield Business Centre
Appleby Street
Blackburn
UK
Tel: +44 (0)1254 291 500
Fax: +44 (0)1254 291 504
Email: info@ctigroup.com