West Interactive Releases Upgrade to Holly Voice Platform

OMAHA, Neb. -- (BUSINESS WIRE) -- West Interactive, a leading provider of contact center solutions, announces the release of Holly Voice Platform 6.0, a major upgrade to its carrier grade Interactive Voice Response (IVR) software. Holly Voice Platform 6.0 is available through traditional software licensing, as part of a managed on-premise service or via West Interactive’s hosting services.

Holly 6.0 adds support for an emerging standard for programming call control (referred to as CCXML) which can manage how phone calls are placed, answered and transferred.

The Holly heritage of offering reliable, scalable multitenancy solutions is extended in the Holly Voice Platform 6.0. The new release offers more efficient data logging, an improved management console and higher port density per server. These new features not only provide greater scalability for system capacity to accommodate today’s largest deployments, but they also scale down efficiently to handle the more modest needs of small and medium-size enterprises.

Holly 6.0 also includes a broad array of enhancements that can assist developers with building more powerful applications. For example, detection of Telecommunications Device for the Deaf allows applications to take appropriate action in response to callers who might not be able to hear automated voice prompts. Many applications, particularly in government, must provide appropriate support for the deaf as part of compliance with the Americans with Disabilities Act (ADA).

“We are excited to launch the new Holly Voice Platform 6.0 release,” said Skip Hanson, president of West Interactive. “This is another step in our commitment to delivering best-in-class contact center solutions for on-premise, as well as hosted contact center solutions. Holly 6.0 delivers customer-driven benefits and supports West Interactive’s continued technology investment benefiting both our hosted and on-premise solutions.”

About West Interactive
West Interactive is a global leader for delivering automated customer contact solutions. For more than 20 years, West Interactive’s innovative customer engagement and routing solutions have made us the partner of choice for many of the world’s most trusted brands. Our unified contact technologies power more meaningful and profitable relationships by enabling our clients to know, serve and engage their customers.

West Interactive, a subsidiary of West Corporation, is located in Omaha, Nebraska, and services Fortune 1000 clients in nearly every vertical market. For more information, please call 1-800-841-9000 or visit www.westinteractive.com.

About West Corporation
West Corporation is a leading provider of technology-driven communication services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West’s customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.