Analysis of the Global Contact Center and Office Headset Market

NEW YORK, Feb. 8, 2012 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Analysis of the Global Contact Center and Office Headset Market

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This study provides an in-depth analysis of the global contact center and office headset market. The types of headsets covered in this research service are as follows: monaural, binaural, over the head, over the ear, convertible, omni-directional, noise-canceling, cordless, wireless, and PC. The study offers global forecasts by unit shipment and revenue. It includes the Africa, Asia Pacific, Europe, Latin America, Middle East, and North America regions. This study provides headset manufacturers and resellers a detailed analysis of the trends that are driving and restraining this market. Finally, strategic recommendations will be made, which Frost & Sullivan consider to be important in order to guarantee competitiveness in this market.

Table of Contents

Executive Summary 7

Executive Summary 8

Market Engineering Measurements 10

CEO's Perspective 12

Market Overview 13

State of the Market 14

Definitions 15

Key Questions This Study Will Answer 21

Segmentation 22

Channel Findings 25

Channel Findings North America 26

Channel Findings Europe 28

External Challenges: Drivers and Restraints--Total CC&O Headset Market 29

Drivers--Impact and Duration 30

Drivers Explained 32

Restraints--Impact and Duration 36

Restraints Explained 38

Forecasts and Trends--Total CC&O Headset Market 42 Market Engineering Measurements 43

Trends 45

Forecast assumptions 53

Total CC&O Headset Market--Revenue by Region 54

Total CC&O Headset Market--Unit Shipment and Revenue Forecast 55

Contact Center--Unit Shipment and Revenue Forecast 57

Office--Unit Shipment and Revenue Forecast 58

Office versus Contact Center--Unit Shipment and Revenue Forecast 59

Wireless--Unit Shipment and Revenue Forecast 60

Corded--Unit Shipment and Revenue Forecast 61

Corded versus Wireless--Unit Shipment and Revenue Forecast 62

Corded versus Wireless--Percent of Unit Shipment and Revenue Forecast 63

Unit Shipments

64 Regional CC&O Headset Market Findings 65

North America and Latin America 66

Europe, Middle East and Africa 68

Asia Pacific 70

Demand Analysis--Total CC&O Headset Market 71

United States 72

Europe 74

Market Share and Competitive Analysis--

Total CC&O Headset Market 75

Market Share 76

Competitive Environment 77

CC&O Headset Vendor Profiles 78

Profile--Plantronics, Inc. 79

Profile--GN Netcom 85

Profile--Sennheiser Communications 90

Profile--Accutone 95

SWOT Analysis for Accutone and Sennheiser 100

Emerging Competitors 101

Other Headset Manufacturers 102

Strategic Recommendations 103

The Last Word--Three Big Predictions 105

Appendix 107

To order this report:Call Center Industry: Analysis of the Global Contact Center and Office Headset Market

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Nicolas Bombourg
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