Moxie Software Sponsors Free, Live Webinar on Canon’s Best Practices for Field Service

SUNNYVALE, Calif. -- (BUSINESS WIRE) -- Moxie Software, Inc.:

Who:		John Ragsdale, vice president of technology research, TSIA, and Brian Wrage, director of technical support and technology systems, Canon USA
What:		Canon’s Best Practices for Field Service: The New Face of Customer Satisfaction
When:		Thursday, February 9th, at 10 a.m. PT/ 1 p.m. ET
Where:		To register, please visit http://webcasts.tsia.com/home/listing/tabid/64/listingkey/172/canons_best_practices_for_field_service__the_new_face_of_customer_satisfaction.aspx

Moxie Software, Inc., the Enterprise Social Software Company, today announced it is sponsoring a free, live webinar discussing Canon’s Best Practices for Field Service: The New Face of Customer Satisfaction. John Ragsdale, TSIA’s vice president of technology research, and Brian Wrage, director of technical support and technology systems at Canon USA, will discuss how Canon has avoided some of the failure statistics of field services and turned them into a strategic advantage.

Canon has been arming its more than 15,000 service professionals in the field with a robust knowledgebase to shift to a preventive and proactive service model, becoming more profitable as a result of this process. During the webinar, Brian Wrage will cover:

• Field service trends and best practices, including operational metrics
• Tactics for streamlining field service management
• Tips on obtaining tacit knowledge from the field
• Strategies to achieve sustainable and predictable revenue streams

Please register to receive additional details about the webinar. Also, follow @Moxiesoft and @TSIACommunity to join the live discussion, tweeting questions or comments.

About Moxie Software, Inc.

Moxie Software, the Enterprise Social Software Company, enables companies to connect employees, customers and partners to engage in business, share knowledge and collaborate.

Moxie Software provides the most complete and intuitive enterprise social software for employee and customer engagement through Spaces™ by Moxie applications. These highly intuitive, user-centric applications were designed for “The Way People Work” through collaboration with world-renowned design and innovation firm IDEO and incorporating the thought leadership from Moxie Insight. Companies using Moxie Software’s solutions are able to innovate faster, and improve operational efficiencies and customer support. To learn more about Moxie Software, visit www.moxiesoft.com.

Moxie Software, Spaces, Employee Spaces, Customer Spaces and Knowledge Spaces are trademarks of Moxie Software, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.