Varolii Adds Expedia Veteran and Former QPass Executive to Leadership Team to Drive Continued Innovation Across Customer Interaction Management Platform
SEATTLE, WA -- (Marketwire) -- 09/26/12 -- Varolii Corporation, a market leader in customer interaction management, today announced two new members of its leadership team, who bring more than 40 years of experience combined leading technology and professional services teams. Varolii has added Sunil Shah as vice president of engineering and Patrick Chaney as vice president of professional services.
"Varolii changes the way companies engage and interact with their customers through a combination of mobile, contact center and Web technologies. To continue to deliver new innovations in emerging channels like smartphones, Varolii is pleased to bring two new seasoned executives to its team," said David McCann, CEO at Varolii. "Varolii has a strong history of delivering cloud-enabled applications that increase customer reach, enable better customer engagements and reduce costs across customer service and marketing. Sunil and Patrick will help drive forward the next generation of the Varolii Interact platform as we further expand our capabilities across key vertical industries like financial services, airline, healthcare and telecommunications."
Sunil Shah has more than 20 years of experience applying technology to solve complex business problems and building highly scalable Web-based and mobile software products. Before joining Varolii, Shah served as the vice president of engineering at DataSphere Technologies and was a co-founder and chief technical officer of TravelPost, a hotel review site, where he designed the company's first smartphone application. Prior to that, he served as vice president of engineering at Disney Interactive Media Group. He also spent 11 years at Expedia, architecting and building the first version of the company's corporate travel product. He also led Expedia's service oriented architecture (SOA) initiative and managed core platform development, air and car engineering as well as e-commerce services during his time with the company. Shah replaces Steve Weick, who has retired after a robust career working with enterprise-class platforms at IBM, Informix, Mapinfo and Varolii.
"I am delighted to join such a strong team in the Seattle software industry. Varolii's executive team is helping take the company to the next level as we continue to grow and deliver innovations to Fortune 1000 companies," said Shah. "I look forward to bringing my design creativity and process experience to a proven cloud-based platform for engaging digital consumers."
Patrick Chaney brings more than 20 years of experience leading and directing professional services, software development, information technology and customer support for enterprise software companies. Prior to joining Varolii, Chaney was vice president of professional and managed services at QPass, a division of Amdocs, where he was responsible for a global team of more than 100 employees tasked with software development services, technical support and managed services. He has also held senior positions at Portal Software, a mid-sized CRM vendor, and Cambridge Technology Partners as well as spent eight years in his early career at Boeing on application design and integration for flight systems.
"Varolii was an attractive company for me as the clear leader in this space. It's an exciting industry to be in -- helping improve the customer experience and also drive down costs are hugely important areas for the enterprise," said Chaney. "The team is great to work with and after just a short time, I'm already seeing Varolii's efforts to further streamline processes and increase efficiencies bring additional value and even higher levels of service to our customers."
Varolii enables more than 400 organizations to reach consumers or employees in a smart, personalized and cost effective way with its award-winning Varolii Interact Platform. Varolii works with Fortune 1000 companies, including two of the three largest U.S. banks, three of the five largest health plans, five of the top 10 airlines and 30 of the largest U.S. utilities. Varolii applications generate more than four million interactions each day.
About Varolii Corporation
Varolii is a leading provider of customer interaction management applications. Our cloud-based communication service help organizations more effectively interact with large numbers of customers and employees through voice, text messages, smartphone applications and email, reducing cost of operations and improving service. The company's award-winning Interact platform enables companies to deliver personalized communication on a large scale, achieving better results from fewer interactions. More than 450 companies trust Varolii to manage more than four million interactions every business day. For more information, visit www.varolii.com.