On The Spot Systems to Provide Mobile Survey Solution for BJ’s Wholesale Club, Inc.

BOSTON -- (BUSINESS WIRE) -- On The Spot Systems®, Inc., the leader in location specific, real-time worldwide mobile surveys, today announced that it has partnered with BJ’s Wholesale Club, Inc. to develop a unique survey platform for BJ’s members. BJ’s Wholesale Club, Inc. is a leading operator of membership warehouse clubs in the Eastern United States, operating more than 190 Clubs in 15 states from Maine to Florida.

On the Spot Systems’ survey platform will allow BJ’s members to quickly and easily provide real-time feedback about many of its private labeled products using Survey On The Spot®, the company’s proprietary mobile data collection technology. BJ’s Members can take brief surveys about Berkley & Jensen, Earth's Pride and Wellesley Farms products simply by scanning a QR code on the products’ packaging. The QR code will take BJ’s members immediately to a Custom Branded survey, where they can provide specific feedback about the product. As an incentive, members can also elect to be entered in a sweepstakes drawing for a $200 BJ’s Wholesale Club gift card.

This collaboration allows BJ’s to take advantage of Survey On The Spot’s unique features, including real-time customer feedback for service-focused industries, email list building, instant management alerts, and automated user-friendly reporting. On The Spot Systems’ cost-effective platform allows users to capture customer and employee feedback “on the spot” by using smartphones or tablet technology. Fully customizable surveys allow individualized branding without the need for a proprietary application and deliver immediate insights into guest satisfaction, market research and field data collection.

“We are very excited to work with BJ’s Wholesale Club,” said On The Spot Systems President Ken Kimmel. “Survey On The Spot’s real-time, actionable feedback model will allow BJ’s to know what its customers are thinking at that most critical moment, while they are actively consuming the products - allowing the company to make immediate decisions to build stronger relationships with its members.”

"Survey On The Spot will provide BJ’s with a quick read on how well its members and employees like certain products as well as ideas they may have for improvements,” continued Kimmel. “BJ’s members can use their smartphones while they are in the comfort of their own homes to provide feedback. The data will arrive instantly, allowing the company to act on it immediately."

On The Spot Systems is already gaining momentum in a range of service industries, including foodservice, packaged goods, healthcare, hospitality, transportation, and retail. In addition to their work with BJ’s, the company also recently announced deals with PepsiCo Foodservice, Pepsi’s beverage manufacturing, sales and distribution operating unit, and 7-Eleven, the largest chain in the convenience retailing industry. Additionally, Not Your Average Joe’s, a 15-unit casual dining chain in the northeast, saw a 566% increase in completed guest satisfaction surveys in 2011 after switching to On The Spot Systems. Using Survey On The Spot, Not Your Average Joe’s also added 40,000 new names to its email-marketing list during the course of the year.

Survey On The Spot can be used by any organization looking to capture real-time, location-specific information from its customers or employees. While frequently associated with mobile guest satisfaction feedback, the tool is also appropriate for product feedback, field data collection and product research & development

For more information about On The Spot Systems, including plans, pricing, testimonials and a client roster, please visit http://www.surveyonthespot.com or contact 888.330.7118. You can also become a fan on our Facebook page or follow @SurveyOnTheSpot on Twitter.

About On The Spot Systems^®, Inc.

On The Spot Systems^® provides mobile solutions for companies that believe better data leads to better business performance. The Company’s mobile data collection technology helps businesses gain advantage in the marketplace by providing them with location-specific data that makes a difference in real-time. On The Spot Systems’ primary offering, Survey On The Spot®, enables service-focused organizations to capture cost effective in-the-moment customer and employee feedback by utilizing digital tablet and smartphone technology.

About BJ’s Wholesale Club, Inc.

BJ’s is dedicated to providing members with high-quality, brand-name food and merchandise at prices that are significantly lower than supermarkets, supercenters, department stores, drug stores and specialty retail stores. BJ’s carries the most product variety of any wholesale club with more than 7,000 items, including supermarket-sized staples, USDA “Choice” meats, all-natural and certified organic products and stock-up items. BJ’s is the only wholesale club to accept all manufacturers’ coupons and for greater convenience, offers the most payment options including EBT. Headquartered in Westborough, Massachusetts, BJ’s Wholesale Club, Inc. is a leading operator of warehouse clubs in the eastern United States. The company operates 195 clubs and 107 gas stations in 15 eastern states. Learn more and shop online at BJs.com or for exclusive content visit Facebook.com/bjswholesaleclub and Twitter.com/bjswholesale.