ANN ARBOR, Mich., Jan. 24, 2013 /PRNewswire/ -- ForeSee, the global leader in technology-driven customer experience analytics was named a Finalist today in the Solutions Technology Partner of the Year category in the seventh annual Stevie Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.
The awards are presented by the Stevie® Awards, which organizes several of the world's leading business awards shows including the prestigious International Business Awards.
Nicknamed the Stevies( )for the Greek word "crowned," the final results will be announced during a gala banquet on Monday, February 25 at the Paris Hotel in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.
ForeSee is a pioneer in customer experience analytics and succeeds in linking the customer experience to the bottom line. ForeSee was nominated this year for the role that its customer satisfaction analytics play in helping organizations predict and improve future financial performance. ForeSee was originally founded to bring scientific measurement of the customer experience to online marketing initiatives, and is being recognized for the expansion of its customer experience measurement across all touch points, including mobile, in-store, contact center and online. In addition, this award recognizes ForeSee's specific contributions to the measurement of customer satisfaction across the mobile channel with the launch of the first-of-its-kind technology to measure the customer experience on mobile-optimized sites and apps across all leading mobile platforms.
More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year's competition, an increase of 10% over 2012. Finalists were determined by the average scores of 120 professionals worldwide, acting as preliminary judges. Entries were considered in 30 categories for customer service and contact center professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 41 categories for sales and business development professionals, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
"ForeSee has been dedicated to improving the customer experience by applying our unique customer satisfaction analytics methodology since we founded the company over ten years ago," said Larry Freed, president and CEO of ForeSee. "We are humbled to be honored for our work of linking customer satisfaction to the bottom line for our clients and congratulate all of those nominated for their efforts to improve customer service functions."
More than 100 members of several specialized judging committees will determine Stevie Award placements from among the Finalists during final judging, to take place January 28 - February 8.
"Many of our preliminary judges have commented about the high quality of the entries the competition received this year," said Michael Gallagher, president and founder of the Stevie Awards. "Our final judges will have a challenging but rewarding task, to determine the Gold, Silver and Bronze placements."
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.
As a pioneer in customer experience analytics, ForeSee continuously measures satisfaction across customer touch points and delivers critical insights on where to prioritize improvements for maximum impact. Because ForeSee's superior technology and proven methodology connect the customer experience to the bottom line, executives and managers are able to drive future success by confidently optimizing the efforts that will achieve business and brand objectives. The result is better business for companies and a better experience for consumers. Visit www.foresee.com for customer experience solutions and original research.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.
Sponsors and supporters of the 7(th) annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network and ValueSelling Associates.
Sarah Allen-Short, 734-327-3852