DALY CITY, Calif. & MIAMI -- (BUSINESS WIRE) -- Genesys, a leading provider of customer service and contact center solutions, today announced the availability of Genesys Connect for Service Cloud on salesforce.com's AppExchange, the world’s leading business apps marketplace. Additionally, Genesys further expanded its relationship with salesforce.com so that customers can now purchase from Genesys the natively integrated solution, which combines the Genesys Connect cloud contact center solution with Service Cloud. Genesys is demonstrating Genesys Connect as a Gold Sponsor at ITEXPO, in Miami (January 30 – February 1) in booth # 607.
Built natively on the Salesforce Platform, the world’s leading cloud platform for social and mobile business apps, Genesys Connect is available for a free trial on salesforce AppExchange.
“Genesys is excited to bring to market an end-to-end customer service solution featuring the award winning Service Cloud and best-in-class Genesys contact center,” said Paul Segre, President and CEO of Genesys. “Companies looking to transform the customer service experience need to consider this easy to use and manage cloud solution, which is now directly available from Genesys.”
“Companies are turning to social and mobile cloud technologies to transform the way they connect with customers,” said Alex Bard, SVP Product Management, salesforce.com. “By tapping into the power of the Service Cloud, Genesys provides customers with the tools they need to accelerate business success in the social era.”
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.