SUNNYVALE, CA -- (Marketwire) -- 02/05/13 -- KANA Software, Inc., a global leader in customer service solutions delivered on-premise or in the cloud and used by more than 900 organizations worldwide, including half of the Global 100 and 250 government entities, today announced that KANA Express was named a 2012 Product of the Year by CUSTOMER Magazine.
The winners were named by TMC, a global, integrated media company, and the awards presented by its premier publication, CUSTOMER Magazine. According to TMC, the award recognizes the best in the customer service industry, having demonstrated a devotion to excellence in enhancing the customer experience and driving growth in the contact center industry through innovative products and services. By being named to the 2012 Product of the Year list, KANA demonstrates its dedication to quality in solutions that benefit the customers' overall experience as well as ROI for companies that use them.
"We are delighted that KANA Express -- our cloud service offering designed specifically for the needs of the global mid-market -- was named a 2012 Product of the Year by CUSTOMER Magazine," said James Norwood, CMO for KANA. "This designation reinforces our commitment to help companies quickly and easily manage all customer service interactions from a single platform and deliver a differentiating customer experience with rapid and tangible return on investment."
KANA Express is an enterprise class, multi-channel cloud customer service solution for the mid-market. It uses the Software as a Service (Saas) model which provides enterprise levels of staffing, support, and infrastructure previously out of reach for this market and provides a complete suite of integrated multi-channel contact and knowledge management capabilities to support improved customer service quality, accuracy and response times -- with a deployment model and subscription-based price point that is ideal for mid-market customers with 20-200 agents.
About KANA Software
KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 900 enterprises, including half of the Global 100 and more than 250 government agencies. KANA is based in Silicon Valley, California and has offices worldwide.
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