RESTON, Va. -- (BUSINESS WIRE) -- STG, Inc. (STG) has been awarded a task order under a GSA single award BPA for the Department of Homeland Security (DHS), Customs and Border Protection (CBP) providing Network Operations Center (NOC) Support Services.
“STG will work closely with DHS CBP to apply our Information Technology Service Management (ITSM) framework and best practices from our other NOC engagements, ensuring both NOC locations are staffed with mission-ready qualified personnel,” said Bob Phoebus, STG SVP of Business Development and Strategic Planning. “By implementing ITSM event management best practices, we will recommend and implement approved, enhanced monitoring and alerting based on mission priorities.”
DHS designated CBP as the Executive Agency for DHS OneNet – the departments interconnected WAN. DHS OneNet enables the sharing of information across DHS components, to include shared Internet, Intranet, and Extranet services. DHS OneNet and CBP NOC has a primary mission to provide 24x7x365 available, reliable, and secure network connectivity to more than 260,000 DHS users, across 7 of the most highly visible Department components, within 3 of the Department’s most critical datacenters in the United States.
This task order is STG’s initial award under the $88M GSA BPA. “Under this task order, STG will provide CBP with integrated network operations and IT service teams equipped with the appropriate credentials and certifications to enable superior performance and support to the DHS/CBP network environment,” said Mark Jendzejec, STG SVP of Civil Sector. We will provide continuous network availability monitoring, conduct verification and validation of network availability, monitor network quality of service, and make certain that provisioned services are adequate for specific applications and services to meet CBP requirements.
“While DHS is a new customer for STG, this contract is a logical outgrowth of our enterprise network operations core competency and current NOC contracts at other agencies,” said STG Chairman and CEO Simon Lee. “I am confident that as STG improves current processes, provides the right skill sets to effectively manage legacy and emerging technologies, and maximizes current tools’ effectiveness to provide the proactive service that DHS demands, we will establish a professional partnership with DHS that will continue to grow and provide value.”
Since 1986, STG has provided the U.S. government with customer-focused, performance-based solutions — using technology as an engine to drive our customers’ missions. Solutions are leveraged from our core competencies in enterprise network operations, cyber security, financial services, systems engineering and integration, software engineering, and linguistics and intelligence solutions. Headquartered in Reston, Virginia, STG is one of a small percentage of U.S. companies with a SEI CMMI Maturity Level 3 rating and ISO 9001:2008 certification — ensuring repeatable processes with high-quality, low-risk results for our customers. For additional information, please visit our STG website at www.stginc.com.