EXTON, Pa., March 5, 2013 /PRNewswire/ -- HIT Application Solutions (HIT), a leading healthcare technology development and services company, announced today that South Jersey Healthcare has successfully implemented the Notifi® Appointment Reminders System within its Outpatient Radiology Department. Notifi is an intelligent healthcare communication solution designed to automate time sensitive communications to both care providers and patients.
South Jersey Healthcare (SJH) is a charitable, nonprofit healthcare organization who serves the Southern New Jersey area and has historical roots back to 1899 when the original Bridgeton Hospital opened its doors. Over the last two decades, SJH has become one of the region's premier healthcare systems with two hospitals and outpatient care offered in more than 40 locations. SJH is nationally recognized for its dedication to quality care and patient satisfaction with numerous awards for service and clinical excellence. SJH was designed with one goal in mind - to provide better care to patients every day.
That commitment to exemplary customer service, quality care and patient satisfaction was a driving motivation behind their implementation of the Notifi Appointment Reminders system. "We are enthusiastic about the early results demonstrated by the use of Notifi," commented Tom Pacek, Vice President of Information Systems and CIO. "Since using the system, no show rates have been reduced by over 80% which means we are able to deliver the care and treatment to our patients when they need it. Patient reaction to automated reminders is very positive. We are actively examining other areas where faster, more customer oriented automated communications will improve the quality of care we can deliver to our community."
Notifi's intelligent, intuitive and innovative technologies are designed to enhance the overall patient experience and improve care quality and coordination. "South Jersey Health has always been forward thinking when it comes to technology. As one of the premiere healthcare organizations in the region, we are proud to have them as a comprehensive user of the Notifi Intelligent Communication system," commented Brian Biddulph-Krentar, President and CEO of HIT. "The Notifi solution will enable SJH to more effectively communicate with their patients, reminding them of appointments and helping patients keep their scheduled clinical visits. The end result is vital diagnosis and treatments are performed in a timely manner improving the overall quality of care."
Biddulph-Krentar added, "This partnership was just common sense for both sides when you consider that SJH has built a reputation of clinical excellence and superior patient satisfaction and HIT has created Notifi to be the premier communication solution on the market. Notifi enhances the patient experience and facilitates timely clinical care increasing both operational efficiency and care quality."
The Appointment Reminders solution is the latest module in the Notifi family of automated physician and patient communications solutions. Notifi completely automates the patient notification process and is designed for ease of use, confirmed closed loop communications and supports e-mail based communications and text messaging as well as telephony based on patient's individual preference. Each scheduled procedure may have unique message content, frequency and escalation processes in the event of no contact with the patient. Notifi Appointment Reminders supports the ability for the patients to easily confirm the appointment or to request a change of date/time.
In addition to the Notifi Appointment Reminders System, SJH is also utilizing Notifi's Care Coordination notification mechanism to alert nursing and executives about patients undergoing specific treatments. Notifi recognizes codes coming from a 3(rd) party system and creates actionable and auditable alerts based on those codes.
About HIT Application Solutions
HIT Application Solutions is a healthcare information technology and services company that provides innovative communications solutions for healthcare's mobile users. The company's flagship product, Notifi®, ensures fast, safe and convenient communications for patients, care providers and employees. Notifi is an enterprise-wide application that ensures that the right information is delivered to the right person at the right time. Based in Exton, Pennsylvania, the company was founded in 2004 and supports clients across the United States and Canada. Learn more about HIT at www.healthitservices.com.
SOURCE HIT Application Solutions