SAN FRANCISCO, CA -- (Marketwire) -- 03/06/13 -- UserVoice, the complete customer service solution on the web, today announced UserVoice Summit 2013. Held in San Francisco on March 21st, this half-day event will feature industry thought leaders, including UserVoice customers and partners, who will share best practices, discuss the future of customer service and the impact of next generation customer engagement on the enterprise.
What: UserVoice Summit 2013
When: Thursday, March 21, 2013 from 1:00 p.m. - 5:00 p.m. PT
Where: Terra Gallery at 511 Harrison Street in San Francisco
"Event Keynote: The Future of Customer Care & UserVoice 2.0"
Presented by Richard White, CEO and founder of UserVoice
Summary: More companies are adopting a subscription-based model, blurring the line between sales and support. As businesses move into a post social media era where contact is valued but depth is left wanting, new engagement levers are necessary to protect recurring revenue. Learn about the future as we see it and how UserVoice 2.0 responds to this changing landscape.
"Creating a Remarkable Customer Experience at Scale"
Presented by Susan Palmer, experience program manager at Bing Ads
Summary: Learn how Bing Ads puts the customer experience on center stage by creating programs that bring feedback into the development process.
"Got Feedback? Now What?? Lessons from Our Review Process"
Presented by Riccardo Fabi, senior community manager at Kabam
Summary: With tens of thousands of ideas from avid users, Kabam can attest to the importance of customer engagement. Learn how Kabam has created a back-end process to support large-scale feedback.
"Customer Engagement Pocket-Sized Edition"
Presented by Ching-Mei Chen, co-founder and head of product at PicCollage
Summary: The vision of mobile first as a design principle is baked into the DNA of this mobile company as is the importance of anticipating users actions and needs. Learn how PicCollage has been able to address more than 45 percent of support questions with Instant Answers.
For more information on UserSummit 2013 and to register for this event, please visit: https://www.uservoice.com/summit/
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Launched in 2008, UserVoice is the San Francisco-based startup that empowers companies to help and understand their users, keep them happy with great support, and be even smarter about building better products. The company's feedback forums make it easy for users to share, discuss, and vote for ideas, while its support tools enable companies to track and respond to support requests quickly and with less effort. Easy to set up and even easier to use, UserVoice can be embedded directly in websites, iPhone/iPad apps, and Facebook pages to go wherever users go. Join the more than 100,000 organizations, like Rackspace, SwiftKey, Microsoft, IGN, Zynga, and HipChat, giving their users a voice with UserVoice. Visit the UserVoice blog, and get started today for free.