Telepak Selects NetCracker to Drive Operational Agility and Reduce OpEx With Accelerated Service Fulfillment

WALTHAM, Mass. -- (BUSINESS WIRE) -- NetCracker Technology announced today that Telepak Networks has chosen to expand its use of NetCracker’s BSS/OSS solutions suite to support the implementation of an end-to-end Service Order Management system that will enable automated service fulfillment and faster order processing with a higher degree of accuracy.

Telepak Networks is a regional, full service provider of Internet, telecommunications, and network services to residential and commercial customers, as well as backhaul network to wireless carriers in the southeastern United States.

Building on the NetCracker footprint that already supports its next-generation network and service infrastructure, Telepak Networks will further leverage NetCracker’s solution suite to include Service Information Management, Service Order Management, and Service Inventory capabilities. This added functionality will provide Telepak Networks with a real-time, end-to-end view of each order as well as enhanced order processing automation. It will also eliminate redundant data entries and improve the ability to analyze and share information for more informed decision making. As a result, Telepak Networks will be able to lower OpEx and boost revenue through the faster introduction of new technologies and services, speedier, more accurate order completion, and increased customer satisfaction.

“Our company has expanded significantly in recent years, and this has created a need to upgrade our service order management operations,” said Gregg Logan, Vice President and General Manager of Telepak Networks. “Given our previous experience with NetCracker, we decided to work with them once again, knowing that they will provide a proven solution and carry out a seamless implementation that will transform our infrastructure to meet the increasingly complex demands of our growing customer base.”

“For more than a decade we have supported Telepak Networks’ evolving technical and business requirements,” said Sylvain Seignour, NetCracker’s Vice President of Americas and Europe. “We are pleased that Telepak Networks has once again chosen to rely on our BSS/OSS offerings — this time to create the foundation of their new Service Order Management system. We look forward to strengthening our already successful relationship with Telepak Networks as we help them extend and optimize their infrastructure, monetize their assets, and achieve a new level of customer satisfaction.”

About Telepak Networks

Telepak Networks, Inc. is a full service provider of Internet, telecommunications and network services. Telepak Networks, via fiber optic cable, offers high-speed Internet, enhanced digital video services, as well as local and long distance service on a single bill for homes and businesses. Telepak Networks is a wholly owned subsidiary of Telapex, Inc., a Ridgeland, Mississippi based telecommunications company. For additional information, please visit the Telepak Network’s website at: http://www.telepaknetworks.com.

About NetCracker Technology

NetCracker Technology, a subsidiary of NEC Corporation, is the leading provider of BSS/OSS solutions to service providers around the world. NetCracker’s comprehensive, end-to-end BSS/OSS offering includes billing, customer care, online rating & charging, resource and network management, IT platforms, and service fulfillment & assurance, as well as an extensive professional services portfolio that includes managed services and end-to-end outsourcing. Our innovative, end-to-end BSS/OSS solutions enable service providers to operationalize next-generation connectivity, maximize the convergence of network and IT, monetize content, and deliver a compelling customer experience. For more information, please visit www.NetCracker.com.

NetCracker is a registered trademark of NetCracker Technology Corp. All other company or product names mentioned in this press release may be trademarks or registered trademarks of the respective companies with which they are associated.

About NEC Corporation

NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company’s experience and global resources, NEC’s advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society. For more information, visit NEC at http://www.nec.com.

NEC is a registered trademark of NEC Corporation. All Rights Reserved. Other product or service marks mentioned herein are the trademarks of their respective owners. © 2013 NEC Corporation.