PHOENIX -- (BUSINESS WIRE) -- Altivon has been named an Interactive Intelligence 2013 Platinum Elite Partner. Interactive Intelligence, a global developer of unified IP business communications solutions, grants Platinum Elite Partner status each year to resellers that meet the vendor’s most stringent product certification, software sales and renewals, and customer satisfaction requirements.
“Our Platinum Elite program is the highest standard we offer and demonstrates a reseller’s commitment to achieving maximum return on investment for its customers through superior product knowledge and a focus on long-term customer satisfaction,” said Interactive Intelligence vice president of North America sales, Paul Weber.
Altivon designs, deploys and supports high impact contact center solutions with the specific intent of aligning with and facilitating an organization’s customer experience objectives. Altivon’s Delivery and Customer Care personnel represent the highest level of expertise, experience, commitment and product certification.
“Many years ago, we decided to focus solely on Interactive Intelligence as our contact center platform of choice. Not only are the products leading the pack in terms of ease of use and innovation, but by honing in on a single platform, we can ensure we are living by that old adage…do one thing to perfection rather than many things to mediocrity,” said Bruce Andersen, President of Altivon. “We are so excited to again be named one of only a few Platinum Elite Partners with Interactive Intelligence. We look forward to another stellar year.”
Altivon provides sales, deployment and support of the Interactive Intelligence flagship product, Customer Interaction Center (CIC). CIC, which can be deployed on-premises or via the cloud, is an all-in-one IP communications software suite that provides multichannel contact center automation and unified communications functionality for mid-size to large organizations. CIC’s unique single-platform, open architecture was designed to eliminate the cost and complexity introduced by multipoint products.
Altivon provides services and solutions that enhance contact center effectiveness, elevate the customer experience and evolve to meet customer interaction requirements now and into the future. Founded in 1989, Altivon is headquartered in Phoenix, Arizona and has offices across the US and Canada. www.altivon.com