SAN RAMON, Calif. -- (BUSINESS WIRE) -- Laura Zink Marx, executive director at NJ 2-1-1, will share with CRM Evolution attendees how Five9 cloud contact center solutions helped the organization handle nearly 90,000 calls during Superstorm Sandy.
Laura Zink Marx, executive director at NJ 2-1-1 Partnership, a statewide network of local 2-1-1 information and referral providers for New Jersey and a five-county area of Philadelphia
|What:||Presentation at CRM Evolution|
|“Disaster Recovery: Lessons Learned From Superstorm Sandy”|
In late October 2012, Superstorm Sandy struck New Jersey. Come learn how NJ 2-1-1 leveraged the Five9 cloud contact center solution to handle nearly 90,000 calls without interruption during and in the weeks after the hurricane.
|When:||Tuesday August 20, 2013; 4:15 p.m. – 5:15 p.m. ET|
|Where:||CRM Evolution, New York City|
|New York Marriot Marquis, Plymouth/Royale Room|
Win Dinner and a Show at CRM Evolution
Stop by the Five9 booth #209 at CRM Evolution, August 19th-21st and enter for a chance to win dinner and a show. Winners will be notified at 12:00 pm ET, Wednesday August 21, at Five9 booth #209. Participants must be present to win.
Five9 is the leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With unparalleled expertise, technology, and ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.