REDWOOD CITY, Calif. & NEW YORK -- (BUSINESS WIRE) -- LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced that Barton J. Goldenberg, Customer Relationship Management futurist and president, ISM, Inc. and Ann Sung Ruckstuhl, SVP and CMO, LiveOps, will be featured presenters this week at CRM Evolution 2013 in New York City, August 19-21, 2013, at the New York Marriott Marquis in New York City.
With so many changes on the horizon, organizations must adjust their thinking about customer success to avoid getting left behind. In a fireside chat format, Goldenberg and Ruckstuhl will address how today’s organizations can adjust their thinking about customer success in the session titled, “Get The New Customer Success Formula.” The LiveOps session is ideal for CRM, customer service, contact center, marketing, and social decision makers.
“There is no part of an organization's workforce that touches the customer as much as the customer service agent. Yet, all too often, organizations fail to arm their contact center agents with the right tools to do their jobs,” said Ann Ruckstuhl, SVP and chief marketing officer, LiveOps. “LiveOps believes that organizations need to leverage contact center agents’ critical role as brand ambassadors – they are the ones on the front lines of the customer experience and the first set of ears to receive customer feedback.”
The LiveOps session will take place on Monday, August 19, from 2:40 to 3:00 p.m. EDT on Track B, 104(b), in Majestic Complex (6th floor), at the New York Marriott Marquis. LiveOps, a CRM Evolution 2013 Platinum Sponsor, will also demonstrate the LiveOps Platform, LiveOps for Salesforce.com, and LiveOps Engage™, the industry’s first integrated, multichannel desktop, at Booth #308 in the exhibit hall.
Media or analysts interested in discussing the new Customer Success Formula with LiveOps at the event should contact Allyson Scott at email@example.com.
CRM Evolution brings together CRM practitioners and consultants, as well as others in the industry, where the latest ideas, innovations, technologies, services, and solutions are discussed. For more information and the agenda for CRM Evolution 2013, visit http://www.destinationcrm.com/conferences/2013/.
LiveOps is the global leader in cloud contact center and customer service solutions. More than 300 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, Ideal Living, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California with European regional headquarters in London, LiveOps supports a wide range of industries including retail, financial, health care, insurance, and high tech. For more information, visit www.LiveOps.com.
About CRM Evolution
CRM Evolution is a premier conference and exposition (www.destinationcrm.com/conference) showcasing the latest ideas and trends in customer relationship management. CRM practitioners, consultants and other leading voices in the industry meet annually at CRM Evolution to share and discuss the latest ideas, strategies, innovations, services and solutions from the world's leading companies. CRM Evolution, destinationCRM.com and CRM magazine are properties of CRM Media, a division of Information Today, Inc.