HOUSTON -- (BUSINESS WIRE) -- ethosIQ™, a provider of integrated customer engagement products and services, ranked 66 in Inc. Magazine’s 32nd annual list of the nation’s fastest-growing privately held companies. In addition, ethosIQ ranked seventh in the top 100 business products and services companies, tenth in top 100 Texas companies and was named the number one fastest-growing private company in the Houston metro area. The ranking is based on revenue growth and number of employees in a three-year period. ethosIQ’s entry on the list positions the Houston-based company among leading brands like Microsoft, Zappos.com and Intuit.
ethosIQ achieved 4,768% revenue growth between 2009 and 2012, making it a top earner in the business products and services market. CEO Scott Walker founded the company in 2009 and gained considerable traction with the 2011 acquisition of CTI Architects, specialists in call center software solutions. This merger allowed the company to acquire intellectual property, increase product offerings and grow its diverse roster of clients, which include Waste Management, Farmers Insurance and Ticketfly. In addition, ethosIQ has added 118 employees since its inception.
“We’re proud to have achieved this level of success in three years,” says Walker. “We are committed to perfecting the contact center experience, and we are thrilled that our hard work is translating into overall company growth and recognition.”
While ethosIQ offers a range of contact center software implementation and integration services, it’s the company’s two proprietary systems that most differentiate it from others in the field. ethosIQ’s award-winning Customer Engagement Platform (CEP) allows clients to view and manage all customer interactions and processes through a unified platform. ethosAnalytics is a data-to-dashboards reporting and analytics solution that gives contact centers the ability to combine and interact with data in real time. These offerings improve the overall performance of contact centers by creating a unified end-user experience that is easy to manage and customized to fit the specific needs of each client.
“There are not a whole lot of systems integrators out there that are experts in this kind of technology. ethosIQ’s offerings are among the most mature I’ve encountered in the market,” says Sang Peiris, vice president of information technology for Waste Management, North America's leading provider of comprehensive waste management services and largest residential recycler. “We purchased ethosIQ’s software products and services and had them implemented many times. It’s the Cadillac solution.”
To view the 2013 Inc. 500|5000 list in its entirety, visit inc.com/inc5000/list.
The 2013 Inc. 500|5000 is ranked according to percentage revenue growth when comparing 2009 to 2012. To qualify, companies must have been founded and generating revenue by March 31, 2009. Additionally, they have to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2012. The minimum revenue required for 2009 is $100,000; the minimum for 2012 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Companies on the Inc. 500 are featured in Inc.'s September issue. They represent the top tier of the Inc. 5000, which can be found at inc.com/5000.
Founded in 2009, ethosIQ is the market leader in call center management technology. By implementing a fully scalable solution paired with superior reporting and analytics, ethosIQ empowers companies to better understand and enhance the customer experience. With offices in the United States and Canada, ethosIQ is committed to delivering innovative solutions and is led by an executive team that has decades of industry experience. ethosIQ caters to national brands, including Waste Management, Farmers Insurance and Ticketfly, showcasing its expertise across dozens of vertical markets. In 2011, ethosIQ was honored with Customer Interaction Solutions Magazine’s Product of the Year award, and its Customer Engagement Platform™ v4.0 was named 2012 Product of the Year by Technology Marketing Corporation (TMC).
To learn more about ethosIQ’s product offerings, including its proprietary unified Customer Engagement Platform (CEP), visit ethosiq.com.