MINNEAPOLIS -- (BUSINESS WIRE) -- Datalink (NASDAQ: DTLK), a leading provider of data center services and solutions, today announced that it received a quality of service award from SERVICE 800, a provider of customer satisfaction measurement, as well as service level benchmarks and enterprise feedback management. Datalink received the award based on client ratings of its OneCall Support Services during participation in a five-year industry benchmark program.
The award highlights Datalink’s performance ranking in a number of areas, including ease of access, time to resolution, professionalism, and communications. This award also recognizes Datalink’s commitment to advanced measurement and analysis of their support services. Datalink OneCall Support Services expedite problem resolution of data center infrastructures by providing clients with one source accountability for solution-level expertise spanning servers, storage, and networks.
“Recognition from a third party, such as SERVICE 800, validates Datalink OneCall Support Services capabilities, as well as our ability to help organizations optimize their data center operations,” said Mike Parsons, vice president of support services, Datalink. “By continually evolving our portfolio, skill sets, and processes, we’ve built a foundation of excellence for supporting new innovations and complex environments, including converged infrastructures and hybrid clouds.”
Datalink's OneCall Support Services leverage the expertise of the company’s more than 225 technical experts, dedicated support and managed services staff, more than 25 years of experience with industry-leading data center technologies, and over 1,000 best-practice certifications from leading technology vendors.
A complete data center solutions and services provider for Fortune 500 and mid-tier enterprises, Datalink transforms data centers so they become more efficient, manageable and responsive to changing business needs. Datalink helps leverage and protect storage, server, and network investments with a focus on long-term value, offering a full lifecycle of services, from consulting and design to implementation, management and support. Datalink solutions span virtualization and consolidation, data storage and protection, advanced network infrastructures, business continuity, and cloud enablement. Each delivers measurable performance gains and maximizes the business value of IT. For more information, call 800.448.6314 or visit www.datalink.com.