MASSILLON, Ohio -- (BUSINESS WIRE) -- SubscriberWise, the nation’s leading provider of analytics-driven subscriber risk management and rules processing technology and the country’s largest issuing consumer reporting agency for the communications industry, announced today that its powerful decision management system once again protected the identity of a minor child while also providing a parent an education about the negative and potentially criminal consequences of her behavior.
Audio of the mother accepting responsibility can be heard by clicking the following link: http://subscriberwise.com/media/Apology.wav
“Having SubscriberWise makes it easy for me. It's quick and simple,” said Bili Kribbs, MCTV customer service representative. “People cannot outsmart it. When a prospective subscriber - like the mother who called and provided me her 6-year old daughter’s identity - gives false information and I receive a 'no hit,' I know if something is fraudulent we’ll uncover it. I always inform the credit manager with anything suspicious. SubscriberWise allows me to maintain my professional demeanor by simply quoting security deposits and not sounding accusatory to the customer, for which I am very thankful.”
“This was a teachable moment for a mother who didn’t consider the harmful consequences of her actions,” said David Howe, president of SubscriberWise and credit manager for MCTV. “By providing her child’s legitimate identity information and then fabricating her date of birth as part of an application for service, she negatively impacts her own child while also blatantly violating federal law as it relates to the misuse of a social security number which does not belong to her. She also exposes our member operator to additional programming and equipment write off.
“I’m content knowing that SubscriberWise once again protected both the child and our member operator. Moreover, I’m particularly pleased that the mother ultimately recognized the gravity of her actions, acknowledged responsibility, and even offered a sincere apology,” concluded Howe.
SubscriberWise® launched as the first issuing consumer reporting agency exclusively for the cable industry in 2006. In 2009, SubscriberWise and TransUnion announced a joint marketing agreement for the benefit of America’s independent cable operators (http://www.subscriberwise.com/TransUnionJointMarketing.pdf). Today SubscriberWise is a risk management preferred-solutions provider for the National Cable Television Cooperative. SubscriberWise technology has prevented thousands of child identity thefts and uncovered the misuse of personally identifiable information for operators everywhere. SubscriberWise contributions to the telecom industry are in excess of twenty-five million dollars annually.
SubscriberWise is a U.S.A. federally registered trademark.