MCLEAN, Va. -- (BUSINESS WIRE) -- iCore Networks, an award-winning technology leader in cloud computing, and one of the original providers of cloud-based hosted application services, announces today that they are offering custom application development integration with clients’ enterprise applications.
As more and more organizations are moving towards a mobile workforce, the need to have your applications easily accessible on your mobile device is critical to today’s working environment. The ability to access tools that improve communication, collaboration, and productivity among employees, customers and suppliers is therefore becoming increasingly vital.
With the launch of iCore’s custom application development integration service, the company is taking application on demand a step further. By allowing their clients to customize and tailor their applications to their needs while eliminating upfront capital costs associated with licensing and platform build out, such as API’s for your financial, CRM, HR and other vertical systems, iCore is building additional value, allowing clients to tailor views to what is important to each individual.
Recently, iCore integrated their communication services with the JobDiva SaaS platform, a hosted ERP platform for the Staffing & Recruitment Industry. This integrated application increases efficiency and management of inbound and outbound calling. iCore has also developed a customized application that integrates with a user’s call events and their profile, allowing statuses to show whether the person you are trying to connect with is ‘on the phone’ or ‘away.’ This is a function that is integrated with a user’s buddy list and can receive these status updates. Additionally, an example of a more sophisticated integration, iCore is developing a custom application, displaying call center data/statistics in a wallboard –style user interface. This modular wallboard interface will organize, group, and display real-time and interval-reported statistics from iCore’s ACD, as well as include call center and agent statistics. As a result, this wallboard tool will drive increased visibility for customer-specific information and data through its robust integration platform and value-added capabilities.
Custom application development integration is one of several new cloud-based solutions iCore has developed as part of their ever- expanding product road map based on customer input. iCore’s current Workforce Mobility, Applications on Demand, Business Class Connectivity, and Virtualization offerings now enable customers to securely and immediately take advantage of on-demand cloud collaboration and applications. This includes integration with a variety of existing Custom CRMs that have been built by iCore customers for maximum utility and efficiency across their current systems. These solutions allow customers to easily pull records and reports for inbound and outbound calls, while managing their client relationships in a streamlined manner using a familiar system interface. Additionally, iCore’s new application development integration solutions have brought expanded solutions for their clients in several other areas, such as Hosted Sharepoint, application delivery, and file sharing; all on a blend of public, private, and hybrid clouds. As enterprises continue to migrate to the cloud, iCore’s extended product offerings provide instant and self-provisioning scalability, as well as enhanced cloud-based disaster recovery, business continuity and backup services essential to their growth and continued operational success. iCore has invested over $100 million in its state-of-the art cloud application service network and guarantees unparalleled uptime and reliability.
“Our clients are on–the-go and need to be able to move from desktop to mobile seamlessly,” says Ravi Vedantam, chief technology officer of iCore Networks. “We are enabling our clients to experience the same functionality they are used to when on their desktop, now on a mobile device, through creating customized applications that integrate and work the way they work to increase their overall efficiency and productivity -anywhere, anytime.”
About iCore Networks
iCore Networks was established in 2001, and is the premier provider of integrated solutions that unfailingly meet customer demand now and well into the future. iCore’s unique CloudFUZNTM solution unified communications (UC) to seamlessly virtualize office in the cloud solutions that provide world-class end user capabilities at a fraction of the cost of maintaining in house systems.
Fully managed & integrated hosted Microsoft Lync, Sharepoint, & Exchange; BroadSoft (BroadWorks) virtual hosted communications, video & contact center platform services along with virtualized desktop (VDI), Secure Private Network (SPN) capabilities and a complete end to end professional services support system that racks, stacks & flawlessly virtualizes & maintains end user data center infrastructure both here in the United States & around the globe.
The combination of 'all in one' world-class virtualization & ongoing maintenance services creates a compelling suite of outsourced services for customers to choose from in an applications on demand environment that provides state of the art voice, data, video & workforce collaboration tools when & where customers want them on a global scale.
iCore’s fully secure & scalable network platform that utilizes best in breed providers such as Cisco, Juniper, Oracle, IBM, Polycom and other highly specialized platform components fused into a 'Strong Cloud' of services places iCore Networks 'CloudFUZNTM' as the preeminent platform for office in the cloud solutions for businesses worldwide. For more information about iCore Networks, please visit http://www.icore.com.