FRISCO, Texas -- (BUSINESS WIRE) -- The Workforce Management Software Group, Inc., (WFMSG) the developer and provider of the Community workforce management solution, today announced that the hotly anticipated Community release 4.0 will be on full display at the Call Center Demo and Conference exhibition floor October 22 and 23, 2013 at the Hilton Atlanta. Community release 4.0 includes a multitude of new innovative features focused on eliminating the mundane workforce administrative tasks and streamlining user interaction with both the solution and scheduled agents. Community does all of this via a new tablet friendly user interface.
“Agents, from virtually any device, are now connected to their contact center like never before,” said Todd A. Cotharin, WFMSG principal responsible for product management. “Community 4.0 enables the contact center to leverage intelligent, two-way messaging to communicate and manage hundreds or even thousands of agent schedules in just a few minutes. Carrier independent, device agnostic and application free features open multiple communication channels that allow the contact center to create, save and execute simple to very complex workflow strategies to rapidly flex traditional or virtual workforces,” he said.
“Community 4.0 creates the most agile contact center staff the industry has ever seen,” said Daryl Gonos, principal responsible for sales and marketing at WFMSG. “Imagine your contact center isolating qualified agents and offering voluntary time-off, enabling them to opt-in, and then automatically updating their schedules in a single automated adjustment. It will mean to workforce managers what the remote control meant to watching TV. Community 4.0 represents the next significant boost in contact center optimization and is the must see solution at this premier event,” said Gonos.
The Workforce Management Software Group, Inc. is the developer and provider of the Community workforce management solution. Community is delivered with a multi-channel communications gateway, installs and integrates with multiple platforms in just a few hours and provides elegant features and active web portals for schedulers, supervisors and contact center agents. Community is openly architected and integrates readily to seamlessly combine with third party applications to add greater value to other workforce optimization components. For a live demonstration of the innovative Community workforce management solution or to discuss how WFMSG can partner with you to increase your technology’s impact on contact centers, call (877) 668-6870 or visit us on the web at www.wfmsg.com.