PLANO, Texas -- (BUSINESS WIRE) -- Intelemedia is pleased to announce the appointment of Steve Trifelos as Vice President, Customer Care Call Management. As Vice President, Customer Care Call Management, Trifelos is responsible for managing key strategic partnerships that, combined with Intelemedia solutions, provide enhanced value to the customer service marketplace. In addition, he will oversee relationships to selected client programs.
Trifelos began his career in 1984 and has had a successful track record of understanding the teleservice marketplace and building unique and valued solutions for the industry. His knowledge and relationships will provide the winning assets for his new role. He holds a bachelor's degree in marketing and business administration from The University of Akron, Akron, Ohio, and an MBA from Ashland University, Ashland, Ohio.
"Having worked as an outsourcing partner with Intelemedia for several years, I am very familiar with their services and excited about the unique value that Intelemedia offers multi-vendor call center solutions. This is a fantastic opportunity for me to leverage my experience and help to further expand the performance of the teleservices industry for the next decade," stated Trifelos.
Intelemedia improves sales results and enhances customer experience for clients by offering a new breed of call center services that combines an industry-leading technology platform uniting top performing agents from multiple call center companies. One contract, one platform, one invoice makes it easy for companies who want actionable reporting and analytics, and only the best agents on their programs. Since 1993, Intelemedia has developed elegant telephony and database solutions for the call center industry that transform how organizations more effectively manage call handling and caller experience within their customer service and sales acquisition environments. Intelemedia is privately held and located in Plano, Texas. For more information, please visit www.intelemedia.com.
For more information, contact Donna Hegdahl (972) 717-3500 x222 via e-mail at firstname.lastname@example.org.