ENGLEWOOD, Colo. -- (BUSINESS WIRE) -- CSG International, Inc. (NASDAQ: CSGS), a global provider of interactive transaction-driven solutions and services, met with clients, partners, and analysts from 28 countries in Lisbon for its annual EMEA conference. This year’s event addressed current transformational industry shifts and the changing role of telecom operators in the digital age.
The telecommunications industry, like most industries, is in a state of technological and economic flux driven by intense competition and exciting new technologies. Improved mobile and wireless services have eroded the traditional revenue streams enjoyed by large carriers and taken a bite out of margins that shrink precipitously every year.
CSG and its clients addressed the paradox of increasing market opportunity and decreasing revenue in a landscape rife with tech-savvy, data-hungry, price-sensitive consumers. The group addressed the need for flexible cost structures and dynamic new businesses—both of which require investments in the types of innovation and growth models supported by the digital economy.
“CSG client events offer fascinating insights into the issues operators are currently facing,” said Peter Dykes, senior analyst with Informa Telecoms and Media. “In Lisbon last week, the discussions centered around the necessity for IT transformation and organizational change in order to exploit the investments being made in next-generation networks. The diversity of clients at the event suggested that transformation is not an issue which confronts mobile network operators alone, but is one which pervades all aspects of the telecommunications industry.”
To break out of old habits and set the stage for success, operators need to leverage existing assets and adapt to changing consumer requirements that an ecosystem of trusted partnerships can facilitate.
“Telecommunications operators have good assets in their infrastructure—in their CRM and billing platforms—but their business models are under threat,” said George Fraser, vice president and managing director of Europe, the Middle East, and Africa for CSG. “Today, they require agents of innovation to support a more scalable, agile, and flexible way of doing business.”
About CSG International
CSG Systems International, Inc. (NASDAQ:CSGS) is a market-leading business support solutions and services company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile, and next-generation networks such as AT&T, Comcast, DISH, France Telecom, Orange, Reliance, SingTel Optus, Telecom New Zealand, Telefonica, Time Warner Cable, T-Mobile, Verizon, Vivo, and Vodafone. With more than 30 years of experience and expertise in voice, video, data, and content services, CSG International offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points. For more information, visit our website at www.csgi.com.