ATLANTA, Oct. 29, 2013 /PRNewswire/ -- ServTrax, one of the IT channel's premier providers of asset and support contract management solutions, announced today they have surpassed 1.5 million assets under management, representing over $750,000,000 in underlying support revenue.
Randy Vaught, Director of Marketing, commented:
"We are pleased with our 2013 results; it's another great year of progress at a very solid, pace.
ServTrax is successfully executing our strategy, which is to grow by focusing on expanding and improving the functionality of the TRAX Platform. The more we help our reseller partners grow their support revenue business, increase customer retention, and attract new prospective clients, the more our business grows. The best news is that it's a triple win because our partners' customers also realize a reduction in support cost and an increase in administrative efficiency.
When the end customer sees the ROI and value of TRAX, they place more business with our partners, who in turn, load more assets into TRAX."
TRAX is comprised of four main applications:
ServTrax - The core application, which can be delivered as a privately branded solution, serves as a single repository for the centralization of all customer IT asset information and related contract information. Functional Uses: track assets by serial number, track associated components, import and export data, record contracts by asset, change management, custom reporting.
QuoTrax - QuoTrax significantly reduces costs, increases efficiencies, and provides a consistent renewal process across multiple manufacturers and distributors. From proposal creation to finalizing the order, QuoTrax automates the entire process. This allows business partners to redirect the time spent on administrative tasks to customer-facing service and sales. Functional Uses: instantly create partner-branded proposals, manage the delivery of proposals to customers through email or download notification, manage version control, standardization of quote formats, track comments and status, generate welcome letters for quotes.
MarkeTrax - Using data harvested from ServTrax, MarkeTrax provides an intelligent view into the purchasing cycles and buying trends of your customers. Through the analysis of historical sales data by region, manufacturer, model, industry, equipment age, and contract status, VARs can not only identify immediate sales opportunities, but track customer buying trends. Functional Uses: targeted marketing through customizable searches, track customer buying trends , identify competitive take-outs, measure share-of-wallet and customer loyalty, improve customer retention.
ProTrax - No project management process is complete without tracking forecasted versus actual expense and time management of each project. ProTrax makes it easy to input all of that information directly into client and project files. ProTrax has taken the best of a CRM system -- contact information and touch points -- and the best of a project management program -- everything from the quote creation to final bill generation -- and created one, streamlined solution.
About ServTrax - ServTrax has been an industry leader in asset and support contract management for more than a decade. ServTrax is not just channel focused: we are channel exclusive. Our reputation for innovation, execution, and the highest levels of customer service are what separate us from our competition. Our customers will attest that the outcome of doing business with ServTrax is not only millions of dollars of profitable growth, but true value added market differentiation. If this sounds like the direction you are interested in taking your business, we gladly invite you to become the next member of the ServTrax family. To learn more visit (www.servtrax.com) or view our video (http://www.servtrax.com/video.html).