NASHVILLE, Tenn. -- (BUSINESS WIRE) -- Sitel, a leading global customer care provider, today announced significant growth and expansion of its Work@Home Solutions program, with 400 new hires. An increasing number of brands are utilizing the program to access agents with specialized skillsets to deliver premium service for their customers.
Sitel is currently hiring 200 new full-time Work@Home Solutions agents for a national retailer. This deployment leverages a nationwide recruitment footprint and represents a further expansion of Sitel W@H Solutions for retailers. Sitel is also adding an additional 100 home-based agents for a North American communications provider. This new wave of agents will join 150 Work@Home agents already delivering billing and customer care services for the client. In addition, a nationwide hospitality company is moving from a hybrid strategy of both at-home and call center agents to a 100 percent Work@Home customer care model.
“Sitel’s leadership role in the at-home customer care model continues to benefit leading brands across multiple industries,” said the Senior Vice President and General Manager of Sitel’s Work@Home Solutions program, Felix Serrano. “The Work@Home Solutions program is transforming the at-home customer care model with best-in-class service and unmatched flexibility to meet the modern needs of our clients and their customers.”
Sitel’s Work@Home Solutions provides clients with a secure customer-focused solution that delivers the highest performance standards and the best qualified talent across diverse geographies. To learn more about Sitel’s Work@Home Solutions, download resources and watch videos, visit http://www.sitel.com/solutions/main_wh.php.
As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 28 years of industry experience, Sitel’s 58,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.