SAN RAMON, Calif. -- (BUSINESS WIRE) -- Total Customer Connect (“TCC”) is pleased to announce that it has partnered with Quorum Information Technologies Inc. (“Quorum”), creator of the highly touted XSellerator™ DMS. The joint effort will allow dealerships' customers to schedule online appointments straight from the dealers' website to their DMS. The dynamic new system eliminates problematic appointment requests, and the possibility of double-booking.
“Working with Quorum gives us an exciting opportunity to further streamline the customer experience,” Shawn Rajabi, TCC’s President and CEO stated. “An appointment system that integrates directly with a robust DMS such as XSellerator, frees up the service department to focus on what is truly important: the customer. As Quorum’s preferred service appointment scheduling partner, we can create a truly groundbreaking system for service scheduling.”
The need for online appointment integration is critical for dealerships to stay ahead of the curve. “Today’s vehicle owner expects to be able to schedule maintenance and repairs from their computer or mobile device and streamline their in-dealership service experience. The Total Customer Connect product suite includes a reasonably priced, highly functional, yet easy-to-use, web appointment scheduler that is just right for our dealership customers,” stated Mark Allen, Quorum’s Vice President of Sales, Marketing & Services. The new integration will actually be able to ease the burden on both customers and dealership employees, a true win-win.
About Total Customer Connect
TCC is a premier customer relationship management firm that seeks to completely unify and enhance the customer experience at automotive dealerships. From detailed analytics explaining customer behavior, to creating online appointment booking and service menu creation, TCC has one simple goal: increase service department revenue by creating better customers. By giving dealerships the tools and edge that they need to keep customer satisfaction and retention high, and targeting previous customers who have since been lost, TCC is able to strengthen customer bonds to the dealership. With dealerships from all over the world, TCC brings a wealth of experience from over a decade of success. For additional information or inquiries, please go to www.totalcustomerconnect.com.