DALLAS, TX -- (Marketwired) -- 12/18/13 -- Masergy Communications Inc., a global leader in managed networking and cloud services, today announced the company has been named 2013 All-Star Service Organization of the Year by the National Customer Service Association (NCSA) -- the ultimate provider of customer service education, development and support in the United States. The annual award is presented to a single business that consistently maintains a focused culture of service excellence.
"Because of the excellent nominations received by the NCSA, it is a challenge for NCSA's All-Star Award Committee to select the single business to recognize," stated Bill Crutcher, President of the National Customer Service Association. "At Masergy, customer issues are dealt with swiftly and most importantly, their employees are empowered to fix problems expeditiously. Masergy is most deserving of this award given their outstanding and consistent commitment to Service Excellence for all customers."
Today's announcement follows the validation of Masergy's commitment to customer service with its record "best-in-class" Net Promoter Score (NPS®) of 59.3 percent -- far above the 11 percent industry average. Satmetrix's Net Promoter Score is based on direct customer feedback measuring their likelihood of recommending a company's products and services, and has become the worldwide standard for organizations to measure, understand, and improve their overall customer experience.
"Masergy provides a superior level of customer service that far exceeds industry expectations," said Chris MacFarland, CEO of Masergy. "We are honored that the NCSA has acknowledged our commitment and pledge to continue setting new standards for customer service and support."
As the 2013 NCSA All-Star Service Organization of the Year winner, Masergy will be highlighted in an upcoming issue of Customer First - the Journal of the National Customer Service Association.
Masergy is a managed networking and cloud services provider delivering customized, high-performance solutions that help businesses compete in the global marketplace. The company pioneered one of the first global IP/MPLS networks in 2000 that could deliver a pure Ethernet experience to any location worldwide. Masergy has since expanded its offerings and today operates the largest independent global network platform, a fully integrated cloud communications offering, cloud-based security and managed network services. These solutions deliver a superior customer experience with guaranteed performance, scalability and reach. Masergy's award-winning technology, flexible solutions and unmatched passion for customer care are why a growing number of the world's largest companies rely on Masergy to deliver performance beyond expectations. For more information about Masergy visit www.masergy.com or follow the company on Twitter @Masergy.