MINNEAPOLIS -- (BUSINESS WIRE) -- Avtex, a provider of integrated interaction solutions, announced today that it is hosting a “CRM in the Contact Center” series in various cities nationwide. Launched in Omaha on January 29th, the series has continued in NYC and will be in Cincinnati and Detroit in February. There are also dates scheduled in March for Minneapolis, Houston, and Dallas.
The series gives an interactive and state-of-the-art demonstration of how Microsoft Dynamics CRM can be integrated into the contact center to revolutionize the way you interact with your customers. Says Kris Nyreen, VP of Marketing at Avtex, “This series gives us a chance to demonstrate our deep knowledge of both CRM and contact center technologies to a national audience. Organizations which are actively seeking to improve their customer experience technology platform are presented with real-world scenarios and common business challenges.”
Avtex, known for building customer experience technology solutions, will feature two speakers at several of the events. Randi Busse, founder and President of Workforce Development Group, Inc., and Bob Azman, Avtex’s Chief Experience Officer. Busse is widely recognized as a customer service and customer retention expert and is the author of the book Turning Rants into Raves. Azman is a frequent speaker and consultant on the subject of developing effective customer experience and service strategies at industry forums and conferences. Both speakers bring a wealth of experience and industry knowledge to the series and highlight the importance of how to interact with your customers. Adds Nyreen, “Attendees will walk away with a better understanding of how our integrated technology solution will help provide a premium level of customer experience.”
There are also plans to bring the series to Wisconsin, Indiana, Missouri, South Carolina, Georgia, Pennsylvania, Tennessee, and California.
Avtex, a Pohlad Family Company, provides professional services and strategic consulting encompassing a full 360° suite of solutions including user experience design, application development, unified communications, contact centers, portals, business intelligence, and customer relationship management. Driven by technology know-how and passionate about customer experience, Avtex is uniquely qualified to help clients deliver exceptional experiences to their customers using technology. Backed by strategic partnerships with Microsoft, Sitecore and Interactive Intelligence, Avtex is truly a breadth and depth provider of customer experience technology solutions. Find out more about Avtex online at www.avtex.com or follow Avtex on Twitter at @avtex.