Thursday, July 24, 2014 Last update: 1:03 PM
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Convergent to Implement Patient Access Pre-Arrival Patient Contact Center for Moffitt Cancer Center through Siemens Medical Solutions Strategic Services Alliance

Companies mentioned in this article: Convergent Revenue Cycle Management, Inc.

GAINESVILLE, Va. -- (BUSINESS WIRE) -- Convergent Revenue Cycle Management, Inc., leading provider of healthcare revenue cycle management and patient access solutions to hospitals across the nation, announces today the implementation of their PatientQuest™ patient access solution at H. Lee Moffitt Cancer Center & Research Institute (Moffitt Cancer Center) in Tampa, Florida. Moffitt Cancer Center is a Siemens Soarian® customer. The program is designed to streamline the patient pre-arrival process to handle increased patient volumes, improve financial reimbursement to the provider, reduce insurance denials associated with patient access issues, and enhance the overall patient experience. As a Siemens Medical Solutions business partner, Convergent’s patient access representatives will use the latest patient-focused contact center technology to directly communicate and provide customer service to Moffitt’s patients regarding financial clearance, accurate collection of demographic information and insurance benefits verification, in addition to ensuring pre-certification and referral information has been obtained. The alliance between Siemens and Convergent offers Siemens customers a turn-key solution to the patient access challenges they are experiencing through enhanced patient communications with Convergent’s PatientQuest and leveraging Siemens solutions and expertise.

“Moffitt Cancer Center is an innovator in the prevention, treatment, and cure of cancer,” says Derek Pickell, CEO of Convergent’s healthcare division. “We are committed to work with Moffitt to provide patient access and revenue management services that make access to treatment easier through our PatientQuest™ solution. Through Convergent’s patient-focused contact center technology, we will be communicating with Moffitt’s patients, verifying insurance information, conducting medical necessity screening and obtaining insurance pre-certification and referral information. Our goal is to not only help expedite the patient registration process, but further improve Moffitt’s financial performance by decreasing insurance denials associated with the patient access process, accelerating patient throughput during the pre-arrival process, and increasing cash collections to further help in their efforts of providing funding for research, treatment, and education initiatives in cancer. All of this will be achieved while ensuring improved patient and physician satisfaction with the pre-arrival process.”

Moffitt is one of only 41 National Cancer Institute-designated Comprehensive Cancer Centers, a distinction that recognizes Moffitt’s excellence in research, its contributions to clinical trials, prevention and cancer control. The provider has been listed in U.S. News & World Report as one of “America’s Best Hospitals” for cancer since 1999.

Convergent is one of America’s largest business process outsourcing, revenue cycle and receivables management companies, with thirteen operating centers across four time zones and over 2,000 employees. The healthcare division helps providers improve financial operating performance and increase patient and physician satisfaction with their revenue cycle management solutions through consumer-focused patient contact center technology, healthcare regulatory expertise, and a unique attorney-driven approach.

For more information, visit www.convergentusa.com/healthcare or contact Convergent’s media relations at 540-336-3981.

About Convergent Revenue Cycle Management, Inc.

Convergent Revenue Cycle Management is recognized as the premier niche revenue cycle management company in healthcare, providing innovative solutions across the revenue cycle spectrum including patient access solutions, early out self-pay collections, attorney-powered third party reimbursement and bad debt recovery (through Convergent Healthcare Recoveries, Inc.). Our regulatory expertise and consumer focused patient contact center technology optimize revenue cycle performance and improve healthcare provider relationships with patients and physicians. The healthcare division has operation centers in Virginia, Texas, New York, Florida, and Illinois.

About Convergent Resources, Inc. (CRI)

Headquartered in Atlanta, CRI is one of America’s largest revenue cycle, receivables and customer care management companies with thirteen operating centers across four time zones. The company provides healthcare revenue cycle management, consumer contact outsourcing services and commercial receivables management to a variety of healthcare providers, utilities, telecom companies, financial institutions and others.

About Siemens Healthcare

The Siemens Healthcare Sector is one of the world's largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics, medical information technology and hearing aids. Siemens offers its customers products and solutions for the entire range of patient care from a single source – from prevention and early detection to diagnosis, and on to treatment and aftercare. By optimizing clinical workflows for the most common diseases, Siemens also makes healthcare faster, better and more cost-effective. Siemens Healthcare employs some 52,000 employees worldwide and operates around the world. In fiscal year 2013 (to September 30), the Sector posted revenue of 13.6 billion euros and profit of 2.0 billion euros. For further information please visit: www.siemens.com/healthcare.


Copyright © Business Wire 2014
Contact:

Convergent Revenue Cycle Management, Inc.
Media Contact:
Matthew Swain, 540-336-3981
mswain@convergentusa.com