LAS VEGAS -- (BUSINESS WIRE) -- Rimini Street, Inc., the leading independent provider of enterprise software maintenance services for SAP AG’s (NYSE:SAP) Business Suite and BusinessObjects software and Oracle Corporation’s (NYSE:ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Hyperion and Oracle Retail software, today congratulates Eric Robinson, Chief Information Officer at Color Spot Nurseries, for being named a winner of the 2014 CIO Impact Awards by Frost & Sullivan. Robinson was recognized in the Enterprise Architecture category for enabling the business to optimize its market opportunity, streamline internal operations and grow its SAP footprint through the innovative use of Rimini Street independent support for its SAP environment.
“The CIO Impact Awards Judges were very impressed with Color Spot’s enterprise software support transformation initiative which enabled the company to reduce support costs, extend the life of its core applications and, ultimately, fund significant business improvement initiatives that bolstered the company’s bottom line,” said Jeff Moad, research director and executive editor at Frost & Sullivan. “Color Spot’s use of independent support from Rimini Street for their core SAP applications was a game changer, allowing the company to drive down costs which, in turn, allowed Color Spot to respond to their customers’ needs.”
Color Spot Fuels Growth through Innovative Use of Independent Support
In 2010, Robinson made the decision to switch to Rimini Street independent support from vendor support for Color Spot’s SAP R/3 4.7c release. Immediately, he was able to cut the company’s annual vendor maintenance costs down from 20 percent to only nine percent of the total IT budget and improve the level of support Color Spot received.
Since then, Color Spot has aggressively grown its business by seizing market opportunity and increasing its operational efficiencies while under Rimini Street independent support. To enable this rapid growth and expansion, Color Spot recently purchased and deployed new SAP licenses and has relied on Rimini Street for support of its growing, changing SAP footprint.
By choosing independent support, Color Spot realized additional benefits, including an assigned Primary Support Engineer (PSE) available 24x7x365 that eliminates the need for extra maintenance resources and headcount; ultra-responsive support with a guaranteed response time of 30 minutes or less; and premium-level services, including support for customizations, interoperability, performance and interfaces at no additional cost. Adding to their significant cost savings, Color Spot also was able to avoid a costly and unnecessary forced upgrade for the sake of staying supported, as well as guaranteed support for a minimum of 10 years for existing releases without required upgrades.
“Rimini Street has been a trusted partner and an extension of our IT team since 2010. Beyond that, they have also been a catalyst for change within our organization through support of our constantly evolving SAP system and by enabling Color Spot to invest in new innovative solutions that empower our field sales team to drive incremental revenue and improve customer satisfaction. This has created a positive ripple-effect across our ability to compete in the marketplace and meet the dynamic needs of our business and customers,” stated Robinson.
“I would like to congratulate Eric Robinson and the team at Color Spot on being recognized for their IT innovations and achievements,” said Seth Ravin, Rimini Street CEO. “We are committed to helping companies around the world like Color Spot leverage Rimini Street independent support to transform, innovate and grow their businesses and better serve their customers.”
About Rimini Street, Inc.
Rimini Street is the leading independent provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Oracle and SAP licensees to save up to 90 percent on total support costs over a decade, including saving 50 percent on their annual support fees. Clients can remain on their current software release without any required upgrades or migrations for at least 10 years. Hundreds of clients, including global, Fortune 500, midmarket, and public sector organizations from across a broad range of industries have selected Rimini Street as their trusted, independent support provider. To learn more, please visit www.riministreet.com or call within the USA 888-870-9692 or internationally +1 702-839-9671.
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