HUNTSVILLE, Ala. -- (BUSINESS WIRE) -- ADTRAN®, Inc., (NASDAQ:ADTN), today announced the launch of ProCare Help Desk for resellers and service providers offering ADTRAN’s ProCloud wireless LAN (WLAN) managed services. Managed service providers can bundle ProCare Help Desk into their service offering, which includes a 24x7 “first response” resolution of connectivity issues for end-users and guests accessing the wireless network. ProCare Help Desk provides the comprehensive, “always on” support that managed service providers need to round out their service portfolio and capture new revenue opportunities.
Many managed service providers face a help desk challenge. Traditionally, these providers are either burdened to offer help desk support themselves—if they have the IT staff, expertise and bandwidth to do so—or partner with a third party for additional help. This complicated support network can add significant costs and make problem resolution a confusing, blameful and time-consuming task. ADTRAN’s ProCare Help Desk streamlines wireless user connectivity support processes from start to finish. When combined with a ProCare maintenance plan or ProCloud Wi-Fi, the ProCare Help Desk provides a comprehensive portfolio of wireless support, leaving managed service providers confident that user issues will be met with exceptional and efficient customer service.
ProCare Help Desk is a service that resellers and service providers can offer as part of a turnkey, private-label managed service offering. It allows them to quickly address the unique needs of customers with multiple locations, a large number of rotating wireless users (guests, students, renters, etc.) and is especially well-suited for vertical markets that include education, hospitality, retail, restaurants and more.
Key features of the ProCare Help Desk include:
“ADTRAN continues to develop innovative tools and programs that provide its partners and customers with the guidance needed to optimize solutions and manage advanced networks. ProCare Help Desk is a natural evolution of our existing support services, and an exciting addition to ADTRAN’s expanding ProServices portfolio,” said Todd Lattanzi, ADTRAN’s director of product management. “Managed service providers will leverage ProCare Help Desk to offload IT burdens, maximize their business strategy and enter new markets faster.”
ProCare Help Desk is also available to businesses that have deployed ADTRAN’s vWLAN solution on-premise. These businesses will receive the same ADTRAN expertise and support to ensure their own wireless network users experience excellent customer service.
ADTRAN, Inc. is a leading global provider of networking and communications equipment. ADTRAN’s products enable voice, data, video and Internet communications across a variety of network infrastructures. ADTRAN solutions are currently in use by service providers, private enterprises, government organizations, and millions of individual users worldwide. For more information, please visit www.adtran.com.