“We are grateful to these seven seasoned advisors for their expert counsel as we continue to fine tune our deviation-tracking-and-trending solutions relative to practitioner needs and regulatory requirements,” said Nouvation President and CEO George Behr. “Their 150-plus years in blood banking, laboratory and transfusion medicine, pathology—and healthcare administration, process improvement, quality assurance, risk management and technology—will be invaluable as we explore new ways to help users drive process improvement and compliance, and promote transfusion safety and laboratory quality.”
Behr said the council plans to meet virtually as needed and in person at AABB 2014.
A board member and past president of the San Diego Organization of Healthcare Leaders (SOHL), Daly is a multiple ACHE Distinguished Service Award winner and a Six Sigma Black Belt with Lean Enterprise Principles certification. At Scripps, she developed and implemented an efficiency program that saved approximately $1.6M the first year. At Alaris/Cardinal Health (now CareFusion), she led process improvement initiatives and trained employees and customers in Lean principles. As director of compliance and quality for the UCSD Health Plan, she served as compliance and privacy officer. She has addressed the ASQ Quality Institute for Healthcare, and currently teaches at San Diego State University’s School of Public Health. She taught undergraduate and graduate healthcare administration, organization management, informatics, quality appraisal and evaluation courses at National University for 10 years.
Randy German, MT(ASCP)SBB—Blood Bank and Laboratory Quality Manager, Hoag Memorial Hospital Presbyterian* (Newport Beach, Calif.)
During 22 years at Hoag, German has managed the Transfusion Service, hospital-based Blood Donor Center and Donor Processing Laboratory, and recently took on the added role of laboratory quality manager. Accomplishments include development of a house-wide, coordinated massive transfusion protocol, implementation of a laboratory information system, and collaboration on the development of OTIS-Blood Bank to track and trend biologic product deviations (BPDs). After FDA inspectors and AABB assessors called OTIS a “best practice” for process improvement, German decided to extend OTIS benefits by helping to develop OTIS-Laboratory to track and trend nonconforming events in the rest of the clinical laboratory outside of the Blood Bank. Prior to Hoag, he worked at Barnes Hospital (now Barnes-Jewish Hospital), Mississippi Valley Regional Blood Center, Franciscan Medical Center, and a US Air Force Hospital in Georgia. He has published on error reduction and other topics in Transfusion and CBBS Today.
Korte manages St. Luke’s busy transfusion service. Actively interested in transfusion safety and patient blood management, she recently collaborated on a study abstracted in the Sept. 2013 Transfusion (SABM Abstracts) to evaluate routine nurse monitoring of O2 saturation with decision support to improve detection and management of pulmonary transfusion reactions (PTR). [Transfusion-related acute lung injury (TRALI) remains the leading cause of transfusion-related mortality.] Prior to St. Luke’s, she spent 12 years at Gulf Coast Regional Blood Center (Houston), where she managed their clinical trials laboratory. An OTIS-Blood Bank user since 2009, Korte is an AABB member and South Central Association of Blood Banks committee chair.
Sue Mosuch, RN—Quality Assurance Specialist and Training Coordinator, Shepeard Community Blood Center (Augusta, Ga.)
An OTIS-Blood Bank user and fan since 2009, Mosuch has been sharing best practices and helping to train new OTIS users ever since. In 2013 she was first to implement OTIS-Blood Bank 8, the 100% paperless version. A nonprofit blood center with two Georgia donor centers and a third in South Carolina, Shepeard serves the blood needs of the Central Savannah River area.
Arell Schurgin Shapiro, MD, FCAP—Medical Director, Clinical Laboratory, Hoag Memorial*
As medical director of Hoag Hospital’s clinical laboratories and transfusion services, Shapiro gets to indulge her passion for quality improvement and transfusion safety. Board-certified in anatomic and clinical pathology, she has spent 29 years in transfusion medicine, and has served as a CAP (College of American Pathologists) inspector. An early adopter of OTIS-Blood Bank and OTIS-Laboratory, she calls OTIS “the only software I’ve used that is pretty much 100% wonderful!”
Shiver has spent 30-plus years in healthcare management and consulting, advising healthcare executives, clinicians and educators—as well as blood banking groups such as the American Red Cross and AABB members—on operations improvement, strategic planning, mergers and acquisitions, clinical service line development and more. Earlier in his career, he served as a senior executive at Inova Fairfax Hospital, MedStar Washington Hospital Center and Sibley Memorial Hospital, CEO of a 160-physician group practice and physician billing company, and a captain in the US Air Force’s Medical Service Corps. The prolific speaker and author has served as faculty for the American College of Healthcare Executives, the American Academy of Medical Administrators and other healthcare organizations, and is co-author of a soon-to-be-published textbook for health executives.
Deanne M. Wells, MLT(ASCP), CQA (ASQ)—Director of Quality Assurance, Community Blood Center of the Carolinas (Charlotte, N.C.)
An AABB assessor who has been using OTIS-Blood Bank at CBCC since Sept. 2013, Wells has more than 15 years’ quality assurance and blood banking experience. At CBCC, she is responsible for monitoring quality processes, performing audits and inspections of operations, identifying sources of potential errors, and helping colleagues develop tools and processes to correct and prevent errors. She also oversees compliance with FDA regulations, AABB requirements and other regulatory issues. Prior to CBCC she worked in quality improvement at Talecris Biotherapeutics and the American Red Cross.
Headquartered in Fountain Valley, Calif., Nouvation develops and markets OTIS®-Blood Bank and OTIS®-Laboratory. Remarkably affordable and easy-to-use, these highly effective software systems help healthcare organizations track and trend deviations or nonconforming events (NCEs), errors and accidents, drive process improvement, and promote compliance.
Nouvation just released OTIS-Laboratory 8, which gives customers a 100% paperless laboratory CAPA (corrective action/preventive action) solution via a built-in virtual scanner. Users can scan Word and PDF documents in their entirety or select pages, with or without a scanner, and incorporate these documents into the investigation record. This and other OTIS features enable laboratories to more effectively comply with CAP and Joint Commission accreditation requirements.
*After merging with St. Joseph Health, the $1-billion nonprofit regional healthcare delivery network is now part of the new Covenant Health Network. Hoag’s blood donor center and donor processing laboratories are now being managed by the San Diego Blood Bank.
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