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MacPractice Update Provides Live Chat Support and CMS 02/12 Form

Companies mentioned in this article: MacPractice, Inc.

LINCOLN, Neb., March 25, 2014 /PRNewswire/ -- MacPractice provided a free update last week to all MacPractice MD, DC, DDS and 20/20 users who are required by Medicare to use the CMS 1500 (02/12) printed claim form. As of April 1, CMS will reject printed claims not received on the new form. MacPractice also introduced Live Chat to augment its stellar support by telephone and remote access. MacPractice is the leading Apple developer of OS X and iOS native software for doctors who prefer to use Macs, iPads, and iPhones.

MacPractice users who submit medical claims electronically have been using the 5010 format since 2012 when it was first required. The 5010 and CMS 1500 (02/12) paper form both support ICD-10, which will be required October 1, 2014.

In its 10 years, the MacPractice team of 120+ in Lincoln, NE has distinguished its products and services by providing stellar telephone, remote access and email support, complimenting on site training and service from local representatives, to assure the success of practices that use their software. MacPractice has experimented with Live Chat with a select group of clients for several months with heightened customer satisfaction.

All MacPractice users can now Live Chat with MacPractice staff in Lincoln, NE with access under MacPractice Help on the OS X menu bar. MacPractice MD, DDS, DC and 20/20 users who upgrade to version 4.4.67+ can also access Live Chat when they "pop the bubble." Since its inception, MacPractice has featured a "bubble" in every MacPractice screen giving users instant access to MacPractice's support staff and engineers. In addition to picking up the phone, users can "pop the bubble" to report a problem or make a suggestion and request a callback. Although customers can still initiate a support call, most have found themselves even better served when MacPractice swiftly calls in response to their request.

MacPractice receives accolades like these from their clients all the time:

"I can't say enough about what a pleasure it is to work with your support staff." - Robert Oliver, MD

"As always he (the support staff) was extremely nice and ridiculously knowledgeable. These people amaze me and are wonderful to work with." - Charles Norman, MD

"MacPractice has the best support team of all the businesses I deal with. Thank you for being so reliable and knowledgeable." - Marlene, Dr. Francisco Montano's office

MacPractice is a 10-year-old, $15M per annum, self-sustaining, profitable US company. It is solely owned by its co-founders Patrick Clyne, President, and CEO Mark Hollis, and has no debt. Development, support and training services are provided to its 30,000 users from its Lincoln, NE office, which was expanded this month from 17,000 to 30,000 square feet.

MacPractice invites doctors and staff to register at MacPractice.com to view demo videos of all of MacPractice's products or participate in a webinar. Local representation, training and installation is available in the US, UK and Australia. MacPractice products are used in 29 countries, although they are developed and supported in Lincoln, NE, USA.

About MacPractice: MacPractice, Inc. is a client centric practice management and clinical US software development firm, comprised of highly experienced and caring individuals, dedicated to the development and support of best-of-class OS X and iOS software, hardware, and associated services for physicians, dentists, and chiropractors.

SOURCE MacPractice, Inc.