Wednesday, September 17, 2014 Last update: 9:33 PM
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DVTEL Delivers Enhanced Support and Services Suite

Companies mentioned in this article: DVTEL

RIDGEFIELD PARK, N.J. -- (BUSINESS WIRE) -- DVTEL, INC., the video surveillance solutions provider, announced today the development of a professional services package to help end users and value-added resellers optimize the effectiveness of DVTEL technologies in a variety of applications.

With the backing of DVTEL’s highly-trained support staff, the suite of professional services helps customers and resellers assess, improve and manage DVTEL technology solutions to maximize system functionality, improve the user experience, streamline surveillance workflow, maintain efficiency and control cost. DVTEL has invested in the personnel and infrastructure required to provide services that ensure the performance, security and reliability of the company’s IP surveillance solutions. The entire suite of services delivers value to systems integrators, VARs and end users by ensuring DVTEL technologies are supported proactively throughout product lifecycle, delivering best-in-class customer satisfaction. For DVTEL, it improves technology development and integration with other solutions, such as those driven by the Applications Integration Center.

Additionally, the initiative further empowers DVTEL reseller partners to deliver robust support for end users, tapping into the DVTEL support team’s high-level of expertise to quickly troubleshoot issues. From the basic to the complex, the DVTEL services enables resellers to deliver best-in-class service to end customers while generating additional revenue streams.

“Organizations today face complex security and business challenges that can impact responsiveness, system reliability and operational efficiency. With the professional services package, we are able to closely collaborate with our partners to identify and proactively address these challenges,” said Maria Cambria, Vice President, Technical Center of Excellence, DVTEL. “The goal of the DVTEL service package is to deliver new levels of value from system implementation throughout product lifecycle.”

DVTEL’s new service offerings include:

  • Installation support
  • System configuration
  • Upgrades
  • System health audits
  • Advanced troubleshooting
  • Feature optimization and configuration
  • Training
  • Factory acceptance testing
  • Remote assistance and troubleshooting
  • Webinars

To learn more about DVTEL’s services suite and its line of IP surveillance solutions, visit the company at booth #21109 at the ISC West conference in April.

About DVTEL

With thousands of deployments spanning five continents, DVTEL is a world-class developer of video surveillance open solutions including video management systems, cameras, encoders, video analytics, custom integration and applications. DVTEL works in partnership with system integrators and end-users as well as with other leading industry players to be an all-inclusive provider of open solutions on a platform that provides full integration. DVTEL’s product line delivers scalability, flexibility and functionality with the ability to grow seamlessly. Regardless of what you have today; without loss of investment; wired networks or wireless; outdoors or indoor; small, medium or large-scale projects, DVTEL ties everything together. For more information, go to www.dvtel.com

DVTEL is a registered trademark of DVTEL INC. All other company names and products are trademarks or registered trademarks of their respective companies.


Copyright © Business Wire 2014
Contact:

MEDIA CONTACTS:
DVTEL, INC.
Kim Loy, VP of Global Marketing
Tel: (201) 708-9843
Cell: (561) 308-1245
kloy@DVTEL.com
or
Rhianna Daniels
PR Advisor
Tel: (813) 645-1242
Cell: (603) 591-7209
rhianna@compasspublicrelations.com