Wednesday, July 23, 2014 Last update: 10:33 PM
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Datalink to Showcase Self-Service IT Portal Services at ServiceNow Conference

Companies mentioned in this article: Datalink

MINNEAPOLIS -- (BUSINESS WIRE) -- Datalink (Nasdaq: DTLK), a leading provider of data center services and solutions, announced today that it will demonstrate its new self-service IT portal development capabilities in Booth #441 at the ServiceNow Knowledge 14 conference running this week in San Francisco. The new consulting service – the latest addition to Datalink’s robust cloud service management portfolio designed to help organizations migrate to an IT as a Service (ITaaS) model - helps organizations plan, develop, deploy, automate and maintain consumer-friendly portals enabling business users with no IT knowledge to request IT services.

These portals can play a pivotal role in streamlining procurement of IT services requested by end users, improving employee satisfaction with IT service delivery, and creating an ITaaS environment that can help IT teams retain control of corporate data assets by reducing business units’ need to turn to third-party sources for fast service provisioning. These automated self-service portals also enable IT staffs to change focus from provisioning and other manual tasks to complex problem resolution, strategy and business unit alignment.

Datalink’s unique ability to provide end-to-end planning, design, deployment and process support as well as all technologies required to build each portal eliminates the need for customers to hire multiple consultants. Services include:

  • Service catalog development, based on in-depth discovery with both business units and IT personnel to define business requirements and service level needs.
  • Portal workflow design, including all approvals and notifications required to fulfill IT service requests and build governance into the service delivery process.
  • Portal design, development and automation, utilizing the ServiceNow Service Catalog application both to provide a familiar storefront-like interface for business users and to provide back-end functions such as automatically sending requests to a queue for approval and fulfillment.
  • Process design and deployment, providing portal rollout, maintenance and continuous improvement strategies to ensure success and compliance with best practices.

IT self-service portals offer plain-English menus for requesting services and allow end users to build profiles that simplify repeat requests. Marketing departments that need IT services and infrastructure for new websites, for example, can ask for the same setup each time or easily modify parameters to fit each scenario.

“Well-designed self-service IT portals that both consumerize the IT service experience and accelerate service delivery can help IT regain the trust of business users. This in turn can eliminate the security, cost and regulatory compliance risks created when business units turn to outside providers for their technology needs,” said Steve Zipperman, Datalink General Manager of Advanced Services. “Datalink’s new portal consulting services can help organizations expedite their portal initiatives and deliver an easy-to-use storefront that can centralize requests, automate approvals, and increase operational efficiency for IT teams.”

Datalink’s portal consulting offering is part of a comprehensive ITaaS and cloud service management portfolio that also includes cloud readiness assessment, cloud strategy and workload alignment, service automation and orchestration planning, and process design and deployment for an organization’s entire cloud initiative. The company’s cloud service management practice is the latest addition to its Advanced Services portfolio, which also includes a rich suite of data center transformation and IT resiliency offerings.

The company’s dedicated in-house Advanced Services consulting team works closely with the company’s infrastructure and deployment specialists to ensure that recommendations match technology capabilities, best practices and the customer’s specific business environment.

For more information on Datalink’s cloud service management practice, visit http://www.datalink.com/cloud-service-management

About Datalink

A complete data center solutions and services provider for Fortune 500 and mid-tier enterprises, Datalink transforms data centers so they become more efficient, manageable and responsive to changing business needs. Datalink helps leverage and protect storage, server, and network investments with a focus on long-term value, offering a full lifecycle of services, from consulting and design to implementation, management and support. Datalink solutions span virtualization and consolidation, data storage and protection, advanced network infrastructures, business continuity, and cloud enablement. Each delivers measurable performance gains and maximizes the business value of IT. For more information, call 800.448.6314 or visit www.datalink.com

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Contact:

For Datalink
Mallory Snitker, 847-415-9300
S&S Public Relations, Inc.
msnitker@sspr.com