SAN FRANCISCO, CA -- (Marketwired) -- 05/01/14 -- Businesses that make and receive tons of calls on a daily basis benefit from having an efficient and affordable call center software system. The new and improved market of call center software providers use advanced cloud-based technology that leads businesses to greater communication success. The best call center software providers give customers a wide range of functions with their system, from call monitoring and recording to call tracking and agent scripting. With a good call center software provider, companies are able to properly administer incoming calls and quickly make outgoing calls through a high speed internet connection. There is a multitude of different call center software providers, each aiming to support companies with their communications operations. The experts at VoipMechanic.com have considered the scalability, monthly rates, and quality of service in order to discover the best call center software providers of 2014. The top call center software providers, as announced by VoipMechanic.com are: 8x8, Inc. and SafeSoft.
The 8x8 Virtual Contact Center is highly praised by users and the reviewers at VoipMechanic.com. Assisting businesses of all sizes deliver excellent customer experience with numerous channels and skills-based routing, 8x8 Virtual Contact Center also helps to reduce monthly phone bills instantly. Their flexibility as a call center software provider is unparalleled, with customizable packaging and tons of advanced features for no extra cost. All of your information will be routed through with a single hosted call center application so that companies can establish routing rules and agent groups seamlessly. Switching over to 8x8, Inc. from whichever provider you may have now is simple and gets your company running in no time. Their jumpstart program is intuitive and simple so that you can get up and going quickly. 8x8, Inc. also helps reduce your need for technical support, by letting you configure your own call center and make changes instantaneously. If your business has a telemarketing, sales, or technical support group, 8x8, Inc. can help them find a solution that best suites your needs. 8x8, Inc. provides reporting functions that can be customized for your company so that you can always meet your service levels for your clients.
SafeSoft Solutions is one of the leading call center software providers of the year because of their assurance that customers are satisfied every step of the way. SafeSoft Solutions has a thorough, closed-loop customer engagement model in every level of production when you purchase their service so that it is guaranteed your company gets everything they need from their company. Each user gets a SafeSoft Solutions team consisting of a sales consultant, account manager and an on-boarding technical specialist. With SafeSoft Solutions, customer calls are delivered through the cloud communications system directly to your company's USB headset as well as your personal computer either at home or in the office. Some of the benefits of using SafeSoft Solutions as your call center software provider is that they remotely provide screen pops, IVR services, intelligent call routing, predictive dialing, skills-based routing, preview dialing, CRM and tons more.
Businesses seeking more information on call center software providers should visit: http://www.voipmechanic.com/call-center-software.htm