AGOURA HILLS, Calif. -- (BUSINESS WIRE) -- TouchCommerce, the innovative leader in custom online engagement solutions for market leading brands, today announced its participation in the Gartner Customer 360 Summit held in Orlando, Florida on May 19-21, 2014.
At this event, Bernard Louvat, president and CEO of TouchCommerce, will share how the company is building tools to capture and enhance data analytics in the quest to improve the omni-channel customer experience. Louvat will also discuss the company’s latest customer care solution, TouchConnect, a unique collaboration offering for contact centers that accelerates customers’ adoption of self-service through online engagement tools, enhancing the overall omni-channel experience. Additionally, the presentation will feature a customer case study with a VIP customer speaker.
The Gartner Customer 360 Summit is a must-attend event for CRM professionals focusing on exceeding their business growth objectives by implementing the latest social and mobile strategies and technologies, as well as traditional customer points of interaction. TouchCommerce is an exhibitor and event sponsor. Visit TouchCommerce booth #223 at the event.
What: Improving the Omni-Channel Customer Experience
Who: Bernard Louvat, president and CEO, TouchCommerce
When: Tuesday, May 20, 2014 at 12:40 p.m. EDT
Where: Gartner Customer 360 Summit, Gaylord Palms Resort, Orlando, Florida
Founded in 1999, TouchCommerce delivers results for market-leading brands with innovative online engagement solutions that enhance customer experience, increase revenue and reduce support costs while using real time customer data analytics. For more information, please visit www.touchcommerce.com.