CHICAGO -- (BUSINESS WIRE) -- OpinionLab, the global leader in omnichannel Voice of Customer solutions, today announced the appointment of Sean Fallon as CEO. In this role, Fallon will build on OpinionLab’s proven record of innovation and client success to accelerate growth and scale operations. His appointment comes as global leaders in every industry embrace Voice of Customer to generate better experiences across web, mobile and physical touchpoints.
Rand Nickerson, OpinionLab’s co-founder who served as CEO since the company’s inception, will assume the role of Executive Chairman and Chief Strategy Officer. “I am extraordinarily proud of the business and culture we’ve created at OpinionLab,” said Nickerson. “Sean is an incredible leader with the right experience to help us seize this rapidly growing market opportunity. I am very excited to work together to accelerate our momentum.”
Fallon brings extensive technology, operations and growth-stage experience to his position as OpinionLab CEO. Fallon most recently served as COO and CFO of BigMachines, where he led the SaaS business through its successful acquisition by Oracle in November 2013. Prior to that, he was CEO of Accero, a leading on-demand human capital management software and solutions provider. He has also served as an executive-in-residence with Austin Ventures and CFO of Trilogy Software.
“As enterprises move into a true omnichannel environment, real-time customer data collection and analysis is a critical business imperative,” said Fallon. “Actionable results are the key differentiator. Through its long history of delivering innovative solutions and real business results, OpinionLab is extremely well positioned in this market.”
OpinionLab co-founder Mark Treschl will remain President and Chief Technology Officer. “We are delighted for Sean to join the OpinionLab team at such an exciting time in the advancement of omnichannel Voice of Customer,” said Treschl. “We’re at an amazing point in our business with a stellar team, world-class technology, and a client base that includes over half of the Fortune 50. Sean believes in our mission and opportunity– and we welcome his tremendous expertise in scaling businesses, accelerating growth and cementing market leadership.”
Fallon added, “I am very excited to partner with Rand, Mark and the rest of the OpinionLab team as we accelerate OpinionLab into its next phase of growth.”
OpinionLab is the pioneer and global leader in omnichannel Voice of Customer (VoC) feedback innovation with over a decade of success and a dozen patents on major VoC advancements. Starting with the familiar [+] feedback symbol, the company's end-to-end solution suite allows clients to improve the omnichannel experience with precise, real-time intelligence into what customers want and need. Global leaders choose OpinionLab for actionable VoC insight across web, mobile, store and product touchpoints. Recently recognized by Inc. Magazine as one of the fastest growing companies in America, OpinionLab is proud to service over half of the Fortune 50, including Walmart, Bank of America, and Ford Motor Company. For more information, visit OpinionLab online, read the blog or follow Voice of Customer on Twitter.