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Maxcom Selects NetCracker to Transform OSS for Quad-Play Services

Companies mentioned in this article: NetCracker Technology

WALTHAM, Mass. -- (BUSINESS WIRE) -- NetCracker Technology announced today that Maxcom, an integrated, quad-play communications service provider serving key metropolitan markets in Mexico, has selected NetCracker to deliver a large-scale OSS transformation that will radically improve its order-to-cash process and network design, build and optimization capabilities. Maxcom provides voice, high-speed Internet, mobile and pay-TV services to residential and business customers in key urban areas across Mexico.

This large-scale OSS transformation will replace Maxcom’s existing, third-party OSS solution with NetCracker’s end-to-end, next-generation OSS offerings, including Resource Inventory, Service Inventory, Service Information Management, Service Order Management, Service Activation and Service Problem Management solutions.

NetCracker will create a centralized logical inventory for Maxcom’s legacy and next-generation networks and services, which will streamline Maxcom’s end-to-end service fulfillment processes and improve the quad-play provider’s ability to manage network service topology, connectivity assignments as well as network configuration and status information. The new solution will also provide Maxcom with end-to-end capacity management functionality and enable greater design and analysis capabilities to accelerate network planning projects, improve network resource utilization and increase return on its network technology investments.

“NetCracker was the clear choice as our strategic OSS partner given its leading-edge solutions and unmatched track record of successful transformations,” said Miguel Ceballos, COO at Maxcom. “With the new capabilities NetCracker will enable for Maxcom, we can boost time to market, enhance resource utilization and reduce OpEx and CapEx to improve return on investment.”

NetCracker’s comprehensive OSS solution will enable Maxcom to strengthen its control over network resources and service provisioning processes, driving greater service fulfillment accuracy across its territories and reducing its network-related OpEx and CapEx. It will greatly accelerate Maxcom’s order fulfillment and new service introduction processes. In turn, this will improve Maxcom’s overall customer experience by speeding its responsiveness to customer requests and help it meet the growing demand for service innovation while improving its overall cost structure.

Maxcom will also use a variety of NetCracker professional services, including solution design, analysis and configuration; data migration; testing; and integration with a range of systems including CRM, number portability and network elements for activation. NetCracker will bring its globally proven best practices for re-engineering business processes as well as achieving and sustaining physical and logical network data integrity to improve service fulfillment, optimize network and service resource utilization and increase customer satisfaction.

“We are excited to help Maxcom gain significant competitive advantages through leveraging NetCracker’s innovation and experience,” said Sylvain Seignour, Vice President Americas at NetCracker Technology. “Consumers and businesses across Mexico will benefit from Maxcom’s deployment of next-generation services and network technologies, which will optimize customer experience.”

About NetCracker Technology

NetCracker Technology, a subsidiary of NEC Corporation, is the proven partner for communications service providers and cable operators offering comprehensive, end-to-end solutions and delivery capabilities to optimize their enterprise. With its global reach, leading-edge technology, and unbroken track record of successful implementations, NetCracker helps eliminate operational and business silos and delivers real-time experience in an on-demand world. For more information, please visit

NetCracker is a registered trademark of NetCracker Technology Corp. All other company or product names mentioned in this press release may be trademarks or registered trademarks of the respective companies with which they are associated.

About NEC Corporation

NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company’s experience and global resources, NEC’s advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society. For more information, visit NEC at

NEC is a registered trademark of NEC Corporation. All Rights Reserved. Other product or service marks mentioned herein are the trademarks of their respective owners. © 2014 NEC Corporation.

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SmartMark Communications for NetCracker
Juliet Shavit, +1-215-504-4272
NetCracker Technology
Joanna Larivee, +1-781-419-3374