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AT&T Prepared to Keep Customers Connected During Hurricane Season

Companies mentioned in this article: AT&T Inc.

TALLAHASSEE, Fla., May 29, 2014 /PRNewswire/ -- AT&T is committed to providing its customers reliable communications during the upcoming hurricane season - before, during and after storms - and has one of the industry's largest and most advanced disaster response programs to keep its networks operational.

Despite predictions, we never know when the next tropical storm or hurricane will hit the coastline. With $600 million invested in the Network Disaster Recovery (NDR) program, AT&T's arsenal of equipment includes more than 320 technology and equipment trailers that can be quickly deployed, making it one of the nation's largest and most advanced disaster programs.

"Staying connected during severe weather events is critically important to consumers, businesses and our emergency management officials," said AT&T Florida President Joe York "That's why AT&T invests a tremendous amount of resources in our network reliability and disaster response capabilities."

The NDR team works closely with other AT&T response teams, local AT&T network personnel, regional Emergency Operations Centers and Local Response Centers to fortify network facilities and equipment, and stage technicians and resources near the storm impact area. In the event of damage, teams are poised to restore and maintain service until permanent repairs can be made. AT&T's NDR program is the first private company certified by the Department of Homeland Security for private-company voluntary disaster preparedness.

AT&T also conducts readiness drills and simulations throughout the year to ensure our networks are prepared and our personnel are ready to respond at a moment's notice. NDR will complete its 74th full-field recovery exercise this year. Since its inception in 1991, the NDR has responded to more than 20 catastrophes across the U.S. Additionally, the AT&T Global Network Operations Center monitors our networks 24/7.

AT&T standard pre-storm network preparations typically include:

    --  Adding capacity to the wireless network to accommodate increased call
    --  Testing the high-capacity backup batteries located at cell sites.
    --  Staging extended battery life and portable generators and maintaining
        existing fixed generators.
    --  Topping off generators with fuel at cell sites and central and
        field-level switching facilities.
    --  Using natural gas in some of the permanent generators to eliminate the
        need to refuel.
    --  Staging generators in safe locations for their immediate deployment once
        a storm has passed.

Response equipment readied in the wake of an event includes:

    --  Mobile cell sites and mobile command centers
    --  Emergency communications vehicles
    --  A self-sufficient base camp, complete with sleeping tents, bathrooms,
        kitchen, laundry facilities, on-site nurse and meals ready to eat (MREs)
    --  Hazmat equipment and supplies
    --  Technology and support trailers to provide infrastructure support and
        mobile heating ventilation and air conditioning
    --  Internal and external resources for initial assessment and recovery

As we prepare, so should you.

Consumers and businesses also should have a plan in place. When preparing for an evacuation or shelter-in-place, remember these following tips.

Consumer Tips:

    --  Keep your wireless phone batteries charged at all times. In case of a
        power outage, have alternate means of charging your phone available,
        such as an extra battery, car charger or device-charging accessory.
        Sales tax holidays are a great time to stock up on cell phone
        accessories for your household.
    --  Keep your wireless phone dry. The biggest threat to your device during a
        hurricane is water, so keep your equipment safe from the elements by
        storing it in a baggie or some other type of protective covering, such
        as an Otterbox phone cover.
    --  Have a family communication plan in place. Designate someone out of the
        area as a central contact, and make certain that all family members know
        who to contact if they get separated. Most importantly, practice your
        emergency plan in advance.
    --  Program all of your emergency contact numbers and e-mail addresses into
        your mobile phone. Numbers should include the police department, fire
        station and hospital, as well as your family members.
    --  Forward your home number to your wireless number in the event of an
        evacuation. Because call forwarding is based out of the telephone
        central office, you will get incoming calls from your landline phone
        even if your local telephone service is disrupted at your home. In the
        unlikely event that the central office is not operational, services such
        as Voicemail, Call Forwarding, Remote Access call forwarding and call
        forwarding busy line/don't answer may be useful.
    --  Track the storm and access weather information on your wireless device.
        Many homes lose power during severe weather. If you have a working
        wireless device that provides access to the Internet, you can watch
        weather reports through services like AT&T U-verse Live TV or keep
        updated with local radar and severe weather alerts through My-Cast(®)
        Weather, if you subscribe to those services.
    --  Camera phones provide assistance. If you have a camera phone, take,
        store and send photos -- even video clips -- of damaged property to your
        insurance company from your device.
    --  Take advantage of location-based mapping technology.  Services such as
        AT&T Navigator and AT&T FamilyMap can help you seek evacuation routes or
        avoid traffic congestion from downed trees or power lines, as well as
        track a family member's wireless device in case you get separated.

Small Business Tips:

    --  Set up a call-forwarding service to a predetermined backup location. Set
        up a single or multiple hotline number(s) for employees, employees'
        families, customers and partners, as appropriate, to call so that all
        parties know about the business situation and emergency plan.
    --  Back up data to the Cloud. Routinely back up files to an off-site
        location. Services such as Mobile Workplace are a suggested solution for
        small businesses.
    --  Outline detailed plans for evacuation and shelter-in-place plans.
        Practice these plans (employee training, etc.). Establish a backup
        location for your business and meeting place for all employees.
    --  Assemble a crisis-management team and coordinate efforts with
        neighboring businesses and building management. Be aware that disasters
        affecting your suppliers also affect your business. Outline a plan for
        supply chain continuity for business essentials.
    --  Consider a back-up cellular network. Services like AT&T Remote Mobility
        Zone, allows organizations to protect their critical communications by
        installing small cell sites at the businesses' locations.  If a disaster
        disables primary communications networks, the back-up cellular network
        can help keep your company connected.

Keeping the lines open for emergencies

During evacuations, the storm event and its aftermath, network resources will likely be taxed. To help ensure that emergency personnel have open lines, keep these tips in mind:

    --  Text messaging. During an emergency situation, text messages may go
        through more quickly than voice calls because they require fewer network
        resources. All of AT&T's wireless devices are text messaging capable.
        Depending on your text or data plan, additional charges may apply.
    --  Be prepared for high call volume. During an emergency, many people are
        trying to use their phones at the same time. The increased calling
        volume may create network congestion, leading to "fast busy" signals on
        your wireless phone or a slow dial tone on your landline phone. If this
        happens, hang up, wait several seconds and then try the call again. This
        allows your original call data to clear the network before you try
    --  Keep non-emergency calls to a minimum, and limit your calls to the most
        important ones. If there is severe weather, chances are many people will
        be attempting to place calls to loved ones, friends and business

Additional information and tips for disaster preparedness can be found at

*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

About AT&T

AT&T Inc. (NYSE:T) is a premier communications holding company and one of the most honored companies in the world. Its subsidiaries and affiliates - AT&T operating companies - are the providers of AT&T services in the United States and internationally. With a powerful array of network resources that includes the nation's most reliable 4G LTE network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet, voice and cloud-based services. A leader in mobile Internet, AT&T also offers the best wireless coverage worldwide of any U.S. carrier, offering the most wireless phones that work in the most countries. It also offers advanced TV service with the AT&T U-verse® brand. The company's suite of IP-based business communications services is one of the most advanced in the world.

Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at or follow our news on Twitter at @ATT, on Facebook at and YouTube at

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