ATLANTA -- (BUSINESS WIRE) -- Allconnect, a national leader in connecting consumers with essential home services, reports that its 2014 Q1 customer service score, as tracked by the American Customer Satisfaction Index (ACSI), has risen to its highest level, 85. This score ranks Allconnect amongst established brands, including Cadillac, Colgate-Palmolive and Kellogg, all of which ACSI also scores at 85.
Through its national network of utility partners and home service providers, Allconnect offers options in integrated media, broadband and green energy products to help consumers create energy efficient and connected homes.
“The customer experience is at the core of every aspect of our business,” said Mark Miller, CEO of Allconnect. “We vigilantly monitor customer satisfaction and constantly evaluate our people, processes and technology to ensure that we deliver the best experience for consumers and our partners.”
The American Customer Satisfaction Index (ACSI) is the only national cross-industry measure of customer satisfaction in the United States. Each year, approximately 70,000 customers are surveyed about the products and services they use the most. The survey data serve as inputs to an econometric model that benchmarks customer satisfaction with more than 230 companies in 43 industries and 10 economic sectors, as well as over 100 services, programs, and websites of federal government agencies.
Allconnect’s recent score, which reflects a one point increase over 2013, is especially meaningful in light of declines in customer satisfaction in many industries, including health care, airlines, and consumer shipping.
Through relationships with major utilities and home service providers, Allconnect and its WhiteFence operations help millions of consumers save time and money on essential home services, including communication bundles, TV, Internet, phone and home security. The company offers a convenient single source for comparing and ordering when customers are transferring or establishing household services and want to ensure they get the best value. Allconnect’s customized solutions for energy partners help increase adoption of energy initiatives, such as home protection products, demand response offers, energy efficiency programs and green energy initiatives. Founded in 1998, Allconnect is headquartered in Atlanta, Georgia, with offices, including Sales & Customer Care Centers, in Atlanta; Houston, Texas; Lexington, Kentucky; and St. George, Utah. For more information, visit allconnect.com or follow the company on Twitter and Facebook.