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OpenDNS Integrates with Autotask to Centralize Security and Account Management for Partners

Companies mentioned in this article: OpenDNS

SAN FRANCISCO -- (BUSINESS WIRE) -- OpenDNS, the world’s leading provider of cloud-delivered security, today announced that it has integrated its Umbrella for MSPs service with Autotask, the world’s leading IT business management platform. To streamline IT operations management, OpenDNS and Autotask allow Managed Service Providers (MSPs) to centralize OpenDNS security alert trouble tickets and metrics within their professional services automation (PSA) system. OpenDNS will demonstrate this joint solution at the Autotask Community Live Conference in Miami June 8th - 10th at booth 317.

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“We have been using OpenDNS to protect customers and decrease malware remediation time since 2012. It is so effective at preventing infections and freeing up engineering time that we provide the solution free of charge to our clients and make it a requirement,” said Paul Tomlinson, Owner and Managing Director for Mirus IT. “Everything we do is driven through Autotask. This new OpenDNS integration enables us to be alerted the moment an issue arises and a ticket is created in Autotask, so we can proactively resolve problems before they can impact our customers’ business.”

Autotask’s hosted IT business management platform streamlines and optimizes business processes for technology solution providers. The platform integrates a broad range of critical business systems to provide real-time service delivery intelligence and help partners increase their businesses’ profitability. The OpenDNS-Autotask API integration enables partners to automate the management and delivery of proactive Umbrella security services within the Autotask platform.

“According to our recent survey of 1,300 IT service providers around the world, 54 percent reported that security is their clients’ top concern,” said Len DiCostanzo, Senior Vice President of Community and Business Development at Autotask. “The integration of OpenDNS with Autotask enables MSPs to provide an important additional layer of protection for any device, anywhere, while unifying security alerts and IT management within a single pane of glass.”

Centralized Ticketing, Alerting and Reporting

To automate and accelerate incident response, OpenDNS can automatically generate trouble tickets in Autotask that contain detailed information such as which machine needs attention. MSPs can specify ticket queues, status, starting priority as well as ticket and issue type. In addition, OpenDNS can deliver comprehensive metrics to the Autotask dashboard including:

● OpenDNS licenses utilized by each customer

● Usage data including number of protected networks and endpoints per customer

● Daily and monthly reports including the malware infections prevented and botnet infections contained

“Partners rely on Autotask to run every segment of their business including customer relationship management, service desk, contracts, tech scheduling, project management, billing and reporting,” said Dima Kumets, Senior Product Manager for OpenDNS. “This integration automatically pushes OpenDNS security service status, customer network usage data and alerts to Autotask. Furthermore, MSPs can set queues, priorities and other important parameters to take advantage of workflow automations available in Autotask. This makes our partners more efficient, more proactive, and most importantly, more profitable.”


Umbrella for MSPs:
Umbrella Product Tour:
Umbrella Security Graph:

About OpenDNS

OpenDNS is the world's leading provider of Internet security and DNS services, enabling the world to connect to the Internet with confidence on any device, anywhere, anytime. OpenDNS provides millions of businesses, schools and households with a safer, faster and more intelligent Internet experience by protecting them from malicious Web threats and providing them control over how users navigate the Internet, while dramatically increasing the network's overall performance and reliability. OpenDNS provides a cloud-delivered network security service that blocks advanced attacks, as well as malware, botnets and phishing threats regardless of port, protocol or application. Our intelligence leverages machine learning to automate protection in real-time against unknown, emergent threats. OpenDNS protects all your devices globally, and stays up-to-date without admin intervention. For more information, please visit:

About Autotask

Autotask Corporation helps IT organizations worldwide work smarter with a complete, cloud-based IT business management platform that enables efficiency, accountability and access to the metrics that drive intelligent business decisions. With built-in best practices and workflow automation, Autotask speeds time to revenue while continually improving service delivery. Autotask is available in seven languages and used in over 70 countries. Headquartered in New York, Autotask has offices in Beijing, London, Munich and Sydney. Visit for more information.

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