MIAMI -- (BUSINESS WIRE) -- Continuum®, the industry's only channel-exclusive provider of fully integrated managed IT services solutions, has released two case studies showcasing the successes of its Managed Services Provider (MSP) partners, Empower Information Systems (EIS) and Keystone IT, with the seamless API integration with Autotask at Autotask Community Live!, Sunday, June 8 – Tuesday, June 10, 2014 in Miami. The integration between Autotask's business management and Continuum's Remote Monitoring and Management (RMM) solution allows MSPs to experience significant time savings, streamline the process from issue to resolution, deliver 24x7x365 support with ease and optimize the IT function.
“Because of the API integration between Continuum and Autotask, we were able to knock out 330 tickets in 90 minutes,” said Jason Holbrook, Principal and Chief Security Officer at EIS. “I have never seen anything like that before. And as we move forward, I have grand expectations that I will have data showing that we are turning more tickets, and I will be able to add more to my customer base without increasing my staff.”
More than 400 of Continuum’s MSP partners utilize Autotask, allowing seamless integration and simplification of workflow for MSPs, resulting in increased efficiency and greater profitability. The API integration, available to all Continuum partners since March, includes synchronization of tickets across multiple ticket queues, support for Autotask workflows to be built on "NOC" or "Service Desk" ticket source values and improved asset synchronization using product categorization and uninstalled agents marked as “Inactive.”
“Over the past year, Continuum has discovered and reported on 33% of our total (Autotask) ticket volume as proactive monitoring,” said Eric Humes, CEO at Keystone IT, serving healthcare clients and monitoring systems where human life is dependent. “This equates to an average of 635 issues that are proactively identified each month. The amount of downtime this has prevented is almost immeasurable, and the value of that downtime absolutely cannot be measured. Now, using the Autotask public API gives my team access to even more effective workflows.”
To download the case studies, “Keystone IT Prevents Downtime Using Proactive Ticket Monitoring via Continuum/Autotask Integration” or “Empower Information Systems Dispatches 330 Tickets in under 2 Hours with Continuum/Autotask Integration,” visit: http://www.continuum.net/success-stories.
Continuum is in Booth #100 showcasing its intelligent RMM solution backed by industry-leading 24x7x365 Network Operations Center (NOC) and Service Desk. For more information on Autotask Community Live!, visit: http://autotaskcommunitylive.com/.
For more information, or to get started with Continuum’s API integration with Autotask, visit: http://page.continuum.net/company/contact-us.
About Continuum Managed IT Services
Continuum is the technology industry's only channel-exclusive provider of fully integrated managed IT services solutions. The SaaS-based platform enables IT solutions providers to efficiently backup, monitor, troubleshoot and maintain desktops, servers and other endpoints for small-and-medium-sized businesses. The comprehensive offering is backed by an industry-leading network operations center (NOC) and Service Desk, completing a unified managed services experience. The company employs more than 700 professionals worldwide, supports over 3,300 partners and monitors half a million endpoints. For more information, visit http://www.continuum.net/ or follow us on LinkedIn and Twitter @FollowContinuum.
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