NEW YORK, NY -- (Marketwired) -- 06/11/14 -- MetTel, a leading provider of IP-enabled communications solutions, today named Mark Timothy Marshall executive director of customer care.
Marshall will oversee MetTel's customer care team of dedicated account managers who handle customers' day-to-day service requests for best-in-class voice, data, telecom expense management (TEM), and cloud solutions.
A seasoned team leader, Marshall has developed, planned and implemented information technology solutions to address business opportunities and needs for nearly 25 years. Prior to joining MetTel, he served as vice president of asset services for Tango, Inc., a leading software and managed services telecommunications firm in Parsippany, N.J. Before that he was associate director for global communications at Bear, Sterns & Co. and director of IT for Prime Hospitality Corp. Earlier in his career Marshall worked at Shearson Lehman Brothers/Smith Barney New York where he rose from a communications financial analyst to assistant vice president of information systems.
"World-class customer care is a core value and the foundation of MetTel's enterprise success," said MetTel CEO Marshall Aronow. "Mark is a true customer care champion, who brings an unique combination of technical expertise and team-building skills to his new role as head of our customer care team. He is a proven leader and mentor who will inspire our customer care team to exceed customers' expectations."
Marshall is a graduate of Ramapo College of New Jersey, where he received a Bachelor of Science degree in Business Administration.
"As communications networks and platforms continue to converge, and enterprise customers begin to view individual services as commodities, it is important to recognize the value of superior customer service," Marshall said. "My team members will take ownership of customer needs and embrace their responsibility to resolve every customer issue in a way that exceeds our customers' expectations and continues to lead the industry."
Earlier this year, MetTel became the first carrier services vendor to be awarded AOTMP's prestigious Efficiency First® Vendor Solution Certification, in which it was cited for "dedication to supporting clients after the sale and creating a quality experience in all aspects of the business relationship."
From Global MPLS Network and VoIP technologies to traditional voice solutions, MetTel provides a complete portfolio of wireless and wireline services to enterprise and government customers throughout the United States, Canada, Puerto Rico and beyond. MetTel is redefining telecommunications by converging all communications over a single network with one cost-effective provider managing all voice and data communications services. Combining advanced telecommunications solutions with a powerful platform of proprietary, cloud-based software, the company's MetOne® Portal enables customers to manage their inventory, usage, spend and repairs from one simple, user friendly interface. Founded in 1996 and headquartered in New York City, MetTel delivers advanced telecommunications solutions at competitive prices, supported by superior, domestic-based customer service. For more information visit www.mettel.net