NEW YORK & SAN FRANCISCO -- (BUSINESS WIRE) -- Sparkcentral, the real-time social media customer service platform, today announced it is offering brands that care about their social media presence an opportunity to find out: ‘Are You Fast Enough?’ on social media response times. Sparkcentral will be a Gold sponsor and providing real-time analysis for brands live at the 5th annual Corporate Social Media Summit (June 16 - 17) in New York City.
Brands not attending the conference can receive an immediate, free social media analysis to find out the speed of their customer service on social by sending a tweet request to: @SparkCentralHQ.
Real-Time Social: ‘Are You Fast Enough?’
In today's world of social media customer service, responses sent days, even hours later are often too late—the customer has moved on to another service to tell all their friends about the company that never got back to them. Sparkcentral is a platform made to handle high volumes of real-time, one-on-one customer inquiries over social media and was built from the ground up around the customer experience. Rather than treating customers as cases or ticket numbers, the cloud-based platform enables enterprises to put the relationship with the individual customer first—no matter how many people need help at once.
Sparkcentral will be offering a customized analysis of brands' social customer care efforts at the Corporate Social Media Summit this week, providing insight into response times and campaign effectiveness.
“Brands can no longer afford to ‘be closed’ in the new real-time economy,” said Sparkcentral CEO Davy Kestens. “Customers want—and demand—fast responses. Social media platforms such as Twitter require a trusted partner for your company to ensure no customer gets left behind. Sparkcentral is that trusted partner.”
Sparkcentral Gold Sponsor at Corporate Social Media Summit
The Corporate Social Media Summit is a two-day event that brings together C-suite executive speakers from L’Oreal, MetLife, Century21, Dow Jones, Restaurant.com and Molson Coors, future strategy planning with companies like FedEx, McDonald's, Sprint, GE, and Southwest Airlines, and industry leaders like Sparkcentral.
Sparkcentral is a Gold sponsor alongside Adobe at the 2014 Corporate Social Media Summit in Brooklyn, New York City. The Sparkcentral team will be located at Booth #17 or can be reached via Twitter @SparkcentralHQ.
In an era of empowered, hyperconnected customers, Sparkcentral is the only CRM platform for enterprises that unifies social, mobile, cloud and contextual data to proactively deliver personalized and engaging customer experiences. Customer service teams use our software to efficiently handle large amounts of inbound inquiries over social media in a fast and structured manner. Sparkcentral’s client roster includes Delta Air Lines, Netflix, Dropbox, Uber and Sears. For more information, visit www.sparkcentral.com.