Friday, August 29, 2014 Last update: 3:03 AM - All Company Technology News Since 1996

Interactive Intelligence to Host “Business Process Automation Best Practices” Industry Web Event

Companies mentioned in this article: Interactive Intelligence Group Inc.

INDIANAPOLIS -- (BUSINESS WIRE) -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, is hosting a no-cost Web event titled, “Business Process Automation Best Practices for Improving Customer Complaint Resolution,” to be held Tuesday, June 24 at 11:30 a.m. Eastern time (EDT).

Already attracting more than 900 registrants, this 75-minute webcast will help customer service, contact center, and sales operations executives apply business process automation best practices to more effectively address and resolve customer complaints.

Webcast presenters will include Don Sturdivant, senior consultant for Modus21, a nationally recognized business process management consulting firm named by Gartner a “Cool Vendor in Business Process Management.”

Also presenting will be Steven M. Riddell, chief sales officer for (a division of Home Depot), who will share how his company deployed communications-based process automation software to help improve customer complaint handling and increase revenues.

The webcast will conclude with an extensive Q&A, during which Sturdivant and Riddell will be joined by Rachel Wentink, senior director of the business automation group for Interactive Intelligence, to answer live attendee questions.

To register for this webcast, visit:

About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of software and services designed to improve the customer experience. The company’s 6,000-plus customers worldwide have benefitted from its cloud and on-premises solutions for contact center, unified communications, and business process automation. Interactive Intelligence is among Software Magazine’s 2013 Top 500 Global Software and Service Providers, and has received a Frost & Sullivan Company of the Year Award for the last five consecutive years. In addition, Glassdoor honored Interactive Intelligence with its 2014 Employees’ Choice Award as one of the Best Places to Work in the U.S., and Mashable ranked Interactive Intelligence second on its 2014 list of the Seven Best Tech Companies to Work For. The company was founded in 1994 and employs more than 1,900 people worldwide. Interactive Intelligence is headquartered in Indianapolis, Indiana and has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. It can be reached at +1 317.872.3000 or Visit Interactive Intelligence on the Web at; on Twitter at; on Facebook at; or on LinkedIn at

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.


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Interactive Intelligence
Christine Holley, +1 317-715-8220
Senior Director of Market Communications