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Disruptive Cyber Attacks A Growing Concern For US Organizations, BT Survey Reveals

Companies mentioned in this article: BT

IRVING, Texas, June 30, 2014 /PRNewswire/ -- Disruptive cyber-attacks are becoming more effective at breaching security defenses, causing major disruption and sometimes bringing down organizations for whole working days, according to a new global study from BT.

The research reveals that 41 percent of organizations globally were hit by Distributed Denial of Service (DDoS) attacks over the past year, with three quarters of those (78 percent) targeted twice or more in the year.

DDoS attacks are seen as a key concern by more than three-quarters of US organizations (78 percent). This is higher even than the global average (58 percent).

The new study explores attitudes to and preparedness for DDoS attacks of IT managers from organizations in eleven countries and regions around the world. It reveals that while most US organizations (72 percent) have a response plan in place should a DDoS attack occur, only a quarter are convinced that they have sufficient resources in place to counteract an attack (26 percent).

DDoS attacks can cause major disruption for organizations; they can take down an organization's website, overwhelm a datacenter or generally cause networks to grind to a halt and become unusable. They are also increasingly becoming more complex and difficult for organizations to fend off.

Almost six in ten (59 percent) of those polled agree that DDoS attacks are becoming more effective at subverting their organization's IT security measures. Attackers are often adopting hybrid, or multi-vector, attack tactics which involve attacks through multiple platforms. These have increased by two-fifths (41 percent) during the past year.

Multi-vector attacks pose increased complexity and risk as they involve multiple attack methods deployed simultaneously. These often require a dedicated mitigation team to track and combat the threat across multiple fronts, as automated systems are less likely to be able to offer adequate protection.

Mark Hughes, president of BT Security, explained: "DDoS attacks have evolved significantly in the last few years and are now a legitimate business concern. They can have a damaging effect on revenues and send an organization into full crisis mode. Reputations, revenue and customer confidence are on the line following a DDoS attack. Finance, e-commerce companies and retailers in particular suffer when their websites or businesses are targeted."

Unsurprisingly, organizations see an increase in customer complaints when their network systems go down after a DDoS attack. Respondents said customer complaints and queries jumped by an average of 36 percent.

The impact that DDoS attacks can have on organizations is felt in the length of time it has taken organizations to recover from their most severe attack. On average, organizations take 12 hours to fully recover from an especially powerful attack - longer than an entire working day. In the US, more than two-thirds of IT decision makers (69 percent) admit that DDoS attacks have bought down their systems for more than six hours - almost a full working day.

Mark Hughes adds: "The most efficient way to protect against the attack is raising awareness among employees and partnering with a trusted and capable supplier. At BT, we are working with leading global organizations to help them mitigate risks and put in place proactive defenses. It is only when security is optimized that organizations are able to harness the possibilities of today's connected world."

All news can be accessed at our web sites: http://www.globalservices.bt.com/us/en/news and http://www.btplc.com/news

Notes to editors

About the research
This research was undertaken by Vanson Bourne for BT in May 2014. 640 interviews were carried out with IT decision makers in medium to large sized organizations (1000+ employees) across eleven countries and regions - UK, France, Germany, USA, Spain, Brazil, Middle East, Hong Kong, Singapore, South Africa and Australia - and in a range of sectors including finance, retail and public sector.

SOURCE BT